Official Blog of Gallery Furniture's Mattress Mack of Houston, TX

A Warm Tribute to the Gallery Furniture Staff from Valued Customers

Gallery Furniture is proud to call the Houston area home.  More than that, we're happy about being able to serve the world's greatest customers whether in the store, at the warehouse, over the phone, online, or after the sale!

Customers like Larry and Mary H. of Dickinson, TX below make Gallery Furniture's day brighter when they send in warm letters like the one we received at Gallery Furniture's inbox:

Hi Mack,

Larry and Mary H. here: We're loyal, satisfied, long time customers who would like to take this opportunity to single out and compliment some of your hard working staff who went above and beyond to treat us as special customers. This experience occurred during an exchange of furniture and involved your warehouse and delivery staff.

Jeremy Hunt
Aaron Garrett
Henry Rodriquez
and Zak....

...either during deliveries or our warehouse visit to exchange an item, all went out of their way to make us feel like valued customers. They certainly amplify what you and the rest of your staff work so hard to achieve...providing good products at good prices and special customer service that result in loyalty and satisfaction from your patrons.  
These guys are an asset to you and Gallery Furniture and deserve the recognition.
 
Good luck with your new facilities. You all will survive the set back because of your passion to provide a good product, excellent customer service, the spirit and determination exhibited by you and your team and certainly with support from 
your loyal customers and friends...like us.
 
Larry and Mary H.
PS...I have attached two photos...one of my Dad a few months ago [Editor's Note:shown below] and the other with the warehouse staff today [shown above]

A big thanks to Larry and Mary H. of Dickinson for their family's support of Gallery Furniture and for their kind words and well wishes as we move forward and prepare for the Gallery Furniture grand opening party at 6006 I-45 North between Tidwell and Parker on 07.04.09!

Houston Companies Show Support for Gallery Furniture.

Companies large, medium, and small are all showing their support for Gallery Furniture.  The folks over at New York Bagels, Inc. on Hillcroft avenue have been kind enough to send over some food and a letter (shown below) with their support for our hardworking Gallery Furniture crew.

As the folks at New York Bagels, Inc. wished us luck and sent over some "nosh" (that's Yiddish for food to eat).  

Look For The Bears!

There's an invasion underway at Gallery Furniture.  Four large black bears have staked their claim to the area around the big tree in the children's area.  The bears are friendly, just big teddy bears really.  Giant teddy bears that are ready to greet all visitors with a smile.

They're not the first bears in that part of Gallery Furniture.  A number of teddy bears hvae been on display in the children's section, but these are the biggest by far.  (They are almost as large as the bear that greets customers at the front of the store.)

Since the bears arrived, they've been a hit with young and old, and the bears are always ready to pose for a picture.

Of course, the bears aren't the only attraction in the Gallery Furniture children's area.  You'll find beds and bedroom furniture of all types, from bunk beds, to space saving lofts and bunks, to full sized beds, chest, dressers, and desks. 

Gallery Furniture has everything you need to outfit your child's room in style they'll love.  You don't have to tell them it's practical.  You can tell them that their new furniture can be delivered TODAY!

So come on by and say hello to the bears, take a picture, and check out a great selection of furniture for youngsters.  It's all in one place, Gallery Furniture at 6006 I-45 North, between Tidwell and Parker!

Gallery Furniture Loves Elvis!

If you are an Elvis Presley fanatic then Gallery Furniture has something for you to see!  Mattress Mack loves the King and if you do too then you have got to see all the Elvis memorabilia Gallery Furniture has collected through the years!

Only at Gallery Furniture you will find some of the King's past bills, signed pictures, news articles, and autographed records.  Even signed guitars owned by the king, past outfits wore on stage and at his home (in Graceland!), and his first and favorite luxury car the 1956 Lincoln Continental Mark II which is one of the last cars built in America, and was purchased by Elvis on August 6, 1956.

Gallery Furniture has tons of memorabilia, even a bathroom decorated with the King! Iif you are an Elvis fan you have to come see it for your self!  Having the King around is Gallery Furniture's way of keeping Elvis', the King's, memory alive.

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Customers Find the Rug they Need at Gallery Furniture!

     Gallery Furniture has experts in all areas of furniture. Rug Expert Fred was able to help Scott, who came  to buy a rug for his home.  Fred was was more than happy to use his extensive knowledge of rugs to help the customer find the perfect rug for his home. 
    Returning customer Scott shops at Gallery Furniture because of the great customer service he receives. He often mentions how comfortable the Temper Pedic mattress he purchased at Gallery Furniture is, and how it helped lessen his back pains.  Scott compliments the movers who delivered his bed, because of how friendly and helpful they were. 
    When referring to Gallery Furniture, Scott always has great things to say. The reason I keep coming back to the store is because it is a great place to see friendly faces and I love the great selection". Come to Gallery Furniture today where you can buy it TODAY and get it TODAY!

From Chile To Gallery Furniture!

Rumors of the unique shopping experience Gallery Furniture offers caused the SanMartin family to come to Gallery Furniture! Originally from Chile, the SanMartin family now live in Galveston, and came to Houston looking for bedroom furniture. 

The SanMartin family came Gallery Furniture because of all the good things they have heard of it, and were excited to find that Gallery Furniture had exactly what they were looking for and at the right price!  The SanMartin family were happy to find that the rumors of great customer service were true. They found that Gallery Furntiure was exactly as people had said: Great selection, great prices, and customer service!

After their shopping expereince Mr. SanMartin said, " They were right! and the prices are very good!"  Gallery Furniture truly save you money!  Don't wait any longer and come to Gallery Furniture to get the best prices and selection, and of course you can buy it TODAY and get it TODAY!

The Competition Does Not Compare!

Long-time customers Terry and Diane make it a point to go to Gallery Furntiure when purchasing a new piece of furniture.  They fell in love with Gallery Furniture during their first visit because of the “great sales people,” and quality customer service!  Their high expectations were met and exceeded during their recent visit.  Diane said the assistance received from Eric and Gregory while they shopped was “very good" and that they were "friendly and accommodating.”

Over the years Terry and Diane love how they continually receive great service and great deals! 

Many customers, like Terry and Diane only shop at Gallery Furniture because they have had horrible experiences at other furniture stores.  During one experience, when Terry and Diane went to another Houston furniture store, they made a purchase and were led to believe that they had 15 months of  no interest and no payments, but due to misinformation about the financing, their credit was harmed.  After this horrible experience they came to Gallery Furniture and found just what they were looking for!

So come to Gallery Furniture where the “deals are good and the sales people are wonderful!”

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The Dream Deal Delights Customers

Gallery Furniture loves to delight customers. Tammy, recently bought Dream Deal #1.  She liked it so much she had to call Gallery Furniture ecstatic with joy, to rave about her purchase.

For the low price of $1999.99 Tammy received a sofa, loveseat, coffee table, two end tables, two lamps, an entertainment center, and a beautiful flat screen 42” HD TV! She couldn’t believe that she had purchased a room full of furniture for such a low price! Tammy was so impressed she even forwarded emails with information about the Dream Deal to her friends.  Tammy's favorite piece of the dream deal package was the beautiful HD TV that she enjoyed for the holidays.

Even though Tammy is a long-time Gallery Furniture customer and had purchased Tempur-Pedic mattresses before.  She was still impressed with the store experience and expressed that Gallery Furniture exceeded her expectations!

Tammy was so excited, she couldn't help but to keep saying, "I love you Gallery Furniture, I love the furniture from the dream deal, and I love Mack for all his contributions to the community!" Come to Gallery Furniture TODAY and find out what your favorite piece of the dream deal is! There is a large range of furniture to choose from in different styles, colors, and material. Get your DREAM DEAL TODAY!

Top of the Line Service

The Gallery Furniture experience does not end when your furniture is delivery.  Gallery Furniture provides service after the sale.

No one expects a problem with your new furniture, but when there is one, the customer service team is here to help.  They can also help you order replacement parts or get a cleaning set up.

When you buy a protection plan from Gallery Furniture, like Gallery Guard or the extended warranty, the service team will be there on the other end of the phone.

Customer Service is here to make sure the customer gets the kind of assistance you'd expect from Gallery Furniture.

The Gallery Furniture Fact Tags

Gallery Furniture specializes in putting the customer first. Since Mattress Mack is determined to provide you with the best experience possible, Gallery Furniture goes the distance - smiling cashiers waiting to serve, salesmen throughout the store to answer questions, and one item that customers truly love - the Gallery Furniture Fact Tags!

Fact Tags are generally single page documents located right next to the price tags at Gallery Furniture that have lots of helpful information about a select piece or collection of furniture.  They're helpful because the Fact Tags allows customers to find out useful information about the piece of furniture -  such as the style, history, or construction methods used.  Mattress Mack's Fact Tags are nothing new in practice, but I wanted to know a bit more and asked Gil with the Marketing Section about them - "I was informed that they were in use at one point in the past, and Mack wanted to jazz them up a bit and really bring them to life for the customer experience, so that's where the Marketing Section came in."  When asked why he enjoys designing the Fact Tags, Gil said "You really learn more about the pieces - whether it's the solid mango wood or the solid wood Sumter collections, you get a true feeling for these Gallery Furniture pieces.  Plus, you get to have some creative fun and you know you're helping the customer by making them!"

Many customers enjoy the Fact Tags because they provide a quick reference of answers to many of their questions, such as "Is this eco-friendly construction", "Is this solid wood?", or "How is this furniture made?".  The quick source of answers and information enables a Gallery Furniture customer to look through the furniture feeling informed and with a clearer understanding of the furniture.   Items such as the Fact Tags are just one more convenience that Gallery Furniture has available in order to give you the best shopping experience possible.