Official Blog of Gallery Furniture's Mattress Mack of Houston, TX

What Do You Pay for Comfort?

 
Ernie R. of Houston bought a Gallery Furniture Tempur-Pedic sleep set about two Saturdays ago and his family is already singing the praises of the world's greatest miracle mattress.  "Let me back up a bit and give you a history of what we have gone through," Ernie said, "first, we had a Simmons mattress that we bought and I'm just gonna say it - that thing was not worth a crap.  After that we got one of those spin-off memory mattresses, you know, at an alternate store.  That didn't work, either."

Turns out that Ernie's wife was bearing the worst of the bad night's sleep.  "My wife has a very stressful job, and I mean very stressful - she has back aches, neck aches, a knot in her shoulder that won't go away.  It had gotten to the point where she is so stiff and the pain was so bad that when she turned in her seat in the car she had to maneuver her whole body to check blind spots."

Ernie felt bad, because he had felt that he tried everything - "You start trying everything because this is the woman you love, and so it visits to the chiropractor, professional deep tissue massages, the heat massages, heating pads, the whole thing.  Finally we went to Gallery Furniture and got a Tempur-Pedic that Saturday when enough was enough."

Turns out they were pleased starting with the delivery of their Gallery Furniture Tempur-Pedic, before they even had gotten a night's sleep in it.  "Let me tell you, we bought it on a Saturday and got it that same night - and I am glad that I had the Gallery Furniture delivery team put it together, because that thing was a beast to assemble.  There was no way I could do it, and the Gallery Furniture guys did it fast."

And now, two weeks later, how is everything at Ernie's house with their Gallery Furniture Tempur-Pedic?

"My wife is so happy, and that makes me happy - she sleeps through the night.  The neck pain?  That's gone.  The knot in the shoulder?  That's gone.   Shoulder pains? Those are gone.  I mean, she sleeps through the night without waking up once, and that's great.  The bed is fantastic!"

Ernie did have one last passing thought on the Gallery Furniture Tempur-Pedic, one to share with his great fellow Gallery Furniture customers.  "I thought to myself, man, this is a lot to pay for a mattress - it really just, wow, it's a lot.  But when you sit and think about it - what DO you pay for comfort?"

YES!

 
(Big pieces upstairs? YES!)

Yes is the answer Gallery Furniture customers are most likely to hear.  Gallery Furniture is in business to say "YES" to customer's special (and sometimes unusual) requests.  Gallery Furniture has prospered because of customer support, so saying YES! to customers is in the Gallery Furniture DNA. 

YES, Gallery Furniture can deliver your new living room, dining room, and bedroom furniture to your Memorial Area home and them move your previous Gallery Furniture set to your Galveston condo all within the same-day delivery time frame.  YES, Gallery Furniture can deliver your brand new Tempur-Pedic Adjustable King Sleep Set to your home in The Woodlands within two hours because dad is coming home from the hospital after a knee replacement - all when the other stores said NO WAY!  Guess what, YES, Gallery Furniture can haul-off your old sofa, loveseat, mattress, or recliner. 

(Can Gallery Furniture Decorate?  YES!) 

YES, Gallery Furniture can deliver after 8PM tonight or before noon tomorrow.  YES, Gallery Furniture's world-class decorators can come to your house for a consultation and help you to create the home of your dreams.   YES, Gallery Furniture can move your previous bedroom suite upstairs (fully re-assembled and arranged as you like) before we put your new bedroom suite together.   Gallery Furniture wants your furniture and electronics buying experience to be fast, fun, and easy for you - this is why Gallery Furniture says YES!

Gallery Furniture - Same Day Delivery, and Here's How.

 
Customers who buy furniture at Gallery Furniture are constantly asking us: "Can Gallery Furniture really deliver my furniture and electronics tonight?"

 
The answer, unequivocally, is yes - and here a few reasons why the answer is always YES to you at Gallery Furniture.  First and foremost, Gallery Furniture is totally customer-centric - we believe if you spend your money today, then your selection should be in your house tonight - no exceptions.  Secondly, Gallery Furniture is set-up logistically to accomplish same-day delivery.  This is what we live for - delighting you, the world's greatest customers and delivering furniture & electronics to your home TODAY!

Simply put - the merchandise is in the store, the order execution is quick, the warehouse will have the product pulled, assembled, and loaded in minutes.  And a few short hours later, your product will be in your home tonight.  Fast, fast, and fast - this is how Gallery Furniture rolls.

 
Don't settle for backorder slips and broken promises - buy your furniture, electronics, and home theater seating at Gallery Furniture today, and save money at Gallery Furniture today… and it's always delivered tonight!  Gallery Furniture is all about delighting you each and every day by delivering to your home your great furniture and electronics TODAY!

As a customer just called and told me on the phone: "Gallery Furniture lives up to everything you and say and you do it better than anyone else!"

This is How We Roll.

At Gallery Furniture, it's all about delighting customers. Period, paragraph, end of argument.  Just a few days ago, a gentleman came into Gallery Furniture at 6006 I-45 North between Tidwell and Parker with a most urgent request.  His wife had recently had open heart surgery at the Texas Medical Center and was returning to their home in The Woodlands that same afternoon.   During the outpatient release conference, the doctor had recommended that his wife sleep on a Tempur-Pedic adjustable mattress - this way her body can rest more comfortably and thus speed up the trip down the road of recovery.

Since this was happening in real-time, this thoughtful husband found his way to Gallery Furniture with an idea to surprise his wife with the world's greatest mattress - the Gallery Furniture Adjustable Tempur-Pedic Sleep Set.  Knowing that only one store in America could possibly fulfill his request is what drove this great customer to come to Gallery Furniture for an adjustable Tempur-Pedic.  He came in and said very matter-of-factly: "I gotta have this Tempur-Pedic adjustable bed and it needs to be in my home, installed, and set up in two hours before my wife arrives so I can surprise her!'

The Gallery Furniture crew sprang into high gear, and a phone call was made to the relocated Gallery Furniture warehouse in Sugarland (moved there due to the devastating fire of May 21st) - and it was communicated in no uncertain terms that this delivery to The Woodlands must be fully set-up in less than two hours.   Following in the footsteps of the famous 217 B.C. crossing of the Alps by Hannibal and his army, the warehouse replied simply "Sir, we will find a way or make the way."

Readers should keep in mind the distance from the Gallery Furniture Sugarland Warehouse to The Woodlands location is roughly 55 miles - and the Gallery Furniture warehouse team must not only load the Gallery Furniture Adjustable Tempur-Pedic sleep set into the truck, but the delivery team must set up and have this Allura model operational within two hours.   Well, wouldn't you know it - the highly customer-focused world-class Gallery Furniture delivery team made their goal by having the Allura Adjustable Tempur-Pedic set-up, installed, and ready for use within one hour and forty-five minutes.  As a matter of fact, the Gallery Furniture delivery crew passed the arriving couple on the way out the door, with a very happy husband and a lovely wife well on her road to recovery thanks to the miracle mattress that is the Gallery Furniture Tempur-Pedic.  All with fifteen minutes to spare.

This is how Gallery Furniture rolls.

GALLERY FURNITURE TEMPUR-PEDICS TAKE YOUR STRESS AWAY!

Long time Gallery Furniture shopper Steve S. of Tomball dropped by Gallery Furniture for an American-made Franklin recliner today and wanted to stop and let all of Houston know about the great sleep he and his wife continue to enjoy on their Gallery Furniture Tempur-Pedic.

"My wife and I came in, I would say about two years ago, I was not getting the sleep I need on my inner spring mattress, and I spoke with Mack and he suggested I try a Tempur-Pedic," Steve said, adding that "you know, I tested it, liked it, and Service Manager Laura actually handled the sale, and it was amazing difference once we got it home that night."

Just how amazing is their Gallery Furniture Tempur-Pedic? "Well, we're retired teachers, my wife and I, and after thirty-seven years of teaching in the Special Education field, there is plenty of tension and stress that gets built up - and after two weeks the Tempur-Pedic took all of our stress away.  The Tempur-Pedic conformed to our bodies - and our back and neck problems just went away!  You start to feel your energy level go up!"

Steve went on to talk about the great comfort he and his wife have on their Tempur-Pedic: "What's amazing is that you can fall asleep in any position you prefer - side, back, whatever - and you wake feel energized, refreshed, and rested.  It's something else, it really is!"

When asked just how long Steve has been shopping with Gallery Furniture, Steve paused a few minutes then said "You know, since the late 80's - what I love the most about shopping at Gallery Furniture is that when I shop, I want a counselor.  I don't want a salesperson, I really need a counselor.  Someone to guide me, not push me.  And Gallery Furniture does that - Gallery Furniture helps you make a decision.  If there is ever a problem, you come back and you are taken care of.  Everything in the house is from Gallery Furniture - the leather stuff we have, dining room, the den, this new recliner, and of course our Tempur-Pedic.  I just won't go anywhere else!"

A Warm Tribute to the Gallery Furniture Staff from Valued Customers

Gallery Furniture is proud to call the Houston area home.  More than that, we're happy about being able to serve the world's greatest customers whether in the store, at the warehouse, over the phone, online, or after the sale!

Customers like Larry and Mary H. of Dickinson, TX below make Gallery Furniture's day brighter when they send in warm letters like the one we received at Gallery Furniture's inbox:

Hi Mack,

Larry and Mary H. here: We're loyal, satisfied, long time customers who would like to take this opportunity to single out and compliment some of your hard working staff who went above and beyond to treat us as special customers. This experience occurred during an exchange of furniture and involved your warehouse and delivery staff.

Jeremy Hunt
Aaron Garrett
Henry Rodriquez
and Zak....

...either during deliveries or our warehouse visit to exchange an item, all went out of their way to make us feel like valued customers. They certainly amplify what you and the rest of your staff work so hard to achieve...providing good products at good prices and special customer service that result in loyalty and satisfaction from your patrons.  
These guys are an asset to you and Gallery Furniture and deserve the recognition.
 
Good luck with your new facilities. You all will survive the set back because of your passion to provide a good product, excellent customer service, the spirit and determination exhibited by you and your team and certainly with support from 
your loyal customers and friends...like us.
 
Larry and Mary H.
PS...I have attached two photos...one of my Dad a few months ago [Editor's Note:shown below] and the other with the warehouse staff today [shown above]

A big thanks to Larry and Mary H. of Dickinson for their family's support of Gallery Furniture and for their kind words and well wishes as we move forward and prepare for the Gallery Furniture grand opening party at 6006 I-45 North between Tidwell and Parker on 07.04.09!

Back Order Horror Story

You've heard me say it for years -- there are no back order slips at Gallery Furniture.  You don't have to wait days or weeks for your new furniture.  There's a great illustration in the story Holly K. tells us.

Monday, she got a circular in the mail from Landmark Furniture advertising a bunk bed set.  She needed bunk beds and the price looked good, so she went to the store to look at them.  The salesman told her that the beds were in stock and she could get them in a hurry.  But that story changed when he started writing up the order.  Holly was told there were missing items but she would have everything this week, "definitely by Friday."

Tuesday and Wednesday went by with no sign of the beds.  So on Thursday she called the store to ask if they bunk beds would be delivered Friday.  Then she was told the she could not get them before sometime next week.  No one knew exactly when next week.

Holly says she wanted the bunk beds "now, not next week."  So she asked for her money back.  The store refused to give her the money, but offered to deliver the bunk beds on the floor and not charge her for the delivery.  Holly told them she didn't want the floor models and was told that she'd get the bunk beds when the store had them.

There were several more conversations until Holly told them that "after this horrible experience, I don't want your furniture."  She said she'd dispute the credit card transaction.

She did just that, and  the credit card company is waiting for a response from Landmark.  She expects to get  her money back.  Her husband isn't happy about the situation either, and has been online telling the story on several web sites.

Friday, Holly came to Gallery Furniture, where she found the bunk beds she wanted.  "I'm not going to disappoint my kids, they'll have the new bunk beds today."

"It took me ten minutes in Gallery Furniture this morning and this afternoon I'll have what I paid for."

Holly's story is the kind of story Gallery Furniture hears every day. People tell me they've been waiting for days, weeks, even months, for the furniture they bought at another store.

Folks, you don't have to wait.  If you're sitting on a back order slip from another furniture store, get your money back and come to Gallery Furniture.  When you find what  you want, one of Gallery Furniture's professional delivery teams will be ready to deliver your new furniture today!

 

 

 

A Great Night's Sleep becomes a Family Tradition

Mr. Mitchell of Manvel, Texas was so excited about his Gallery Furniture order today that he called Gallery Furniture and thanked Mack himself! Turns out that he bought his granddaughter a twin Tempur-Pedic mattress for her bookcase bed with drawers because he, and his wife Betty, already bought one themselves and knew the value of a great night's sleep.  They figured the best way to pass along the value of the great night's sleep was to give their granddaughter that same exact experience.

"We've known Mack for a long time, and I've lived in Houston for 31 years, so I remember the old store, and watched him grow.  I bought my wife and I's last Tempur-Pedic at Gallery Furniture, as well some recliners, so we came in for this Tempur-Pedic for our grandaughter.  There was no choice, really - we only wanted to go to Gallery Furniture."

When asked what meant the most for him on today's shopping experience, Mr. Mitchell said: "It was the speed!  We live in Manvel, that's a good 45 minutes to one hour away from the store.  I'd say we shopped in there about noon.  I barely had time to break the old bed down, get the mattress out, and then I get the call."

That call Mr. Mitchell got came from Gallery Furniture Delivery Team member Jose to tell Mr. Mitchell that they were about 30-45 minutes out from their home with their new Tempur-Pedic.

"The driver, New York, and his team partner Jose, were very nice, polite, and they had everything set up quick.  It was more than fast.  It was ultra-fast.  They were here by about 2:30 and gone by 3:15 p.m.  They even helped me move the old mattress to a spot outside where I was having someone pick it up so they could get it to a needy family, and that was mighty nice of them.  You know, after all this time shopping there, I feel like I know Mack.  I know him as a person, and I appreciate the way he runs his business and how he helps the community.  He has the best service, the best delivery, the best period.  That's why I keep coming back, because Gallery Furniture is the best."

And a big thanks back out to Mr. Mitchell - who proves that when you buy it TODAY, you get it TODAY, only from Gallery Furniture.  From the Gallery Furniture Tempur-Pedic sleep system to recliners to dining rooms - Gallery Furniture will have that furniture in your home fast.

Or, as Mr. Mitchell says:  ultra-fast.