Official Blog of Gallery Furniture's Mattress Mack of Houston, TX

A Visit from a USO Volunteer at Gallery Furniture

Don Thomas dropped by Gallery Furniture today, and took time to tell his Gallery Furniture story.  "I had to come in and tell Mack that I remembered all these years later when my son had just moved to Houston and boy, let me tell you, he was just starting out at his first real job and I went up and asked Mack if there was anything we could do for my boy - and wouldn't ya know it, he went ahead and waived the delivery fee.  That was good, because we did buy a lot of furniture and that was a very nice gesture Mack made.  My family - and my son - really appreciated it."

When asked what brought Mr. Thomas to Gallery Furniture today, he smiled and said "Well, of course, what so many people come here for - I need a quality mattress.  I had been putting it off, but recently when Mack had renovated the Bush Intercontinental Airport USO where I volunteer, I remembered to come on by."  You see, it turns out Mr. Thomas is a proud USO Volunteer, showing his true patriotic spirit by serving the service men and women in the armed forces by giving of his free time at the USO at Bush Intercontinental Airport.  USO centers, like the one decorated by Gallery Furniture at Bush Intercontinental Airport, give the soldiers a sense of home and a place they can unwind as they move from base to base and to and from the forward lines of conflict.  These USO centers are havens of rest, a place to reconnect with family using computer terminals, or just somewhere to catch some well-earned Zzz's as they wait for the next plane to come in.  Mr. Thomas is proud to volunteer at the Bush USO Center, and had this to add:

"I told Mack that the Bush Center was once just a basic USO center - but now, with everything Gallery Furniture has done for the USO Center at Bush, it is truly a world-class USO center.  I mean, wow, everything, the furniture, the sofas, the chairs are top notch, the quality office chairs [built to order by United Leather of Dallas, TX], the lamps, the artwork, everything - just is quality and wonderful.  It is put together well, looks beautiful, and the place is outstanding."

Mr. Thomas then suddenly remembered he had to back to his Gallery Furniture saleswoman Shala, who normally works with Gallery Furniture's hand-made and natural-dyed rugs, and he said "You know, I came in here for a mattress, and my son has a Gallery Furniture Tempur-Pedic, and I am thinking of learning more about them myself - my son raves about his, and he says wonderful things about his Tempur-Pedic, I need to try them out."  Shala then took Mr. Thomas over to Ceasar in the gorgeous Gallery Furniture Tempur-Pedic showroom and from there, Mr. Thomas expressed again his gratitude and thanks for Mattress Mack.

"I have to say, I have been coming here for years, and it meant so much to my family and me that first time we came in here for my son - I am happy to be back.  And a big thanks to everyone at Gallery Furniture for all the hard work you folks do for the USO, that means a lot for the troops!"

And thank you, Mr. Thomas, not just for being one of the world's greatest Gallery Furniture customers, but also for your continued support and volunteer work with the USO.

Taking Great Care of Customers is the Gallery Furniture Way

Taking great care of customers is what Gallery Furniture is all about.  Sometimes I forget how much a set of new furniture and home theater electronics from Gallery Furniture means for our great customers.  Recently, Gallery Furniture's world class delivery team delivered a houseful of furniture and electronics to a wonderful customer out in Livingston, Texas.

Upon the driver's return, I found out that our Livingston customer had their home destroyed by Hurricane Ike, and they had been displaced as a result.  Now, 365 days later, they were delighted to have their new house full of Gallery Furniture living room, bedroom, dining room, and home electronics all delivered and installed flawlessly.  The expert Gallery Furniture delivery team once again showing how to take great care of the world's greatest customers.

Gallery Furniture's Livingston customers were happy to find out from their furniture delivery team that the original location at 6006 I-45 North between Tidwell and Parker is once again back at 100% operation, and open for the business of serving and delighting the world's greatest customers with same-day delivery and a wide selection of living room furniture, dining room furniture, home theater and electronics, leather and reclining sofas, loveseats, and chairs, and of course, the world's greatest mattress, the Gallery Furniture Tempur-Pedic.

Learn what Gallery Furniture's wonderful Livingston, Texas customers have learned - that Gallery Furniture is open 100% to take great care of you, the world's best customers.  Drop by 6006 I-45 North between Tidwell and Parker TODAY and enjoy great savings, same-day delivery and world-class customer service.

Customers all the time ask: “What makes Gallery Furniture tick?”

The answer is simple - it's the great Gallery Furniture staff members who are 100% dedicated to delighting and satisfying customers TODAY.  And yes, that means TODAY - without any asterisks, with no exclamation points, and certainly no fine print.  The Gallery Furniture staff works hard, today and every day, for you - the world's best customers.

Gallery Furniture was devastated on May 21st by a fire that wiped out close to 95% of total inventory.  With that inventory having been consumed by a ferocious blaze that was valiantly fought by the Houston Fire Department, it meant the only inventory left were the floor models at the second Gallery Furniture store - Gallery Furniture Post Oak located at 2411 Post Oak Boulevard next to the Container Store and situated across from the Galleria.  For a short while, many a Gallery Furniture staff member called 2411 Post Oak Boulevard home.

The next day, Friday May 22nd, showed the promise of a new beginning because by 5:00 p.m. Gallery Furniture had secured a new warehouse space.  And with the speed, dedication, and audacity that the Gallery Furniture team embodies, the staff swiftly went to the task of unloading 15 truckloads of furniture and bedding - then proceeded to deliver 200,000 dollars worth of customer's orders by midnight.  To many outsiders, the task may have seemed insurmountable and impossible.  However, the insatiable desire of the Gallery Furniture family to satisfy and delight customers in the spirit of TODAY won the day, and the unquenchable thirst to bring joy to others even in the face of our own sadness allowed us to fulfill customer commitments. 

Indeed, what does make Gallery Furniture tick?  A staff whom I consider to be the best, the most dedicated, and the hardest working group of individuals I have ever had the pleasure of working with.

If you have been dissatisfied with another retailer, then give Gallery Furniture a try - homegrown and local, let the Gallery Furniture staff amaze and delight you with their hard work and dedication to delighting you - the world's best customers - TODAY!

Gallery Furniture - Total Home Furnishing, Design, and Installation Experts

 
The pictures you see in this blog are Houston and Galveston homes decorated by Gallery Furniture design experts.  If you are in need of decorating assistance, let Gallery Furniture's team of experts decorate your Houston - or Texas - home beautifully, stylishly, and with the wide selection available at Gallery Furniture.  From furniture to rugs, from accessories to home theater seating and electronics, Gallery Furniture can install and decorate a house full of product for you at no additional charge!

What's more, you can rest assured that the installation of your beautiful new furniture, accessories, rugs, and home theater electronics will be conducted by Gallery Furniture experts - seasoned professionals in the home furniture industry with decades of combined experience and thousands of hours of professional training in every field.  Installation and completion of these beautiful homes shown here were conducted by Gallery Furniture experts with teams of six to eight Gallery Furniture installation professionals who worked 12 to 14 hour days to please and delight the world's greatest customers at no additional charge.

These homes, fully decorated with Gallery Furniture living room pieces, dining room sets, bedroom suites, rugs, accessories, and home electronics, were done at no additional charge and to the complete and total satisfaction of the customers.  You can expect the same level of experience, expertise, speed and service when Gallery Furniture brings in your house full of furniture, accessories, rugs, and electronics.

Great furniture, great accessories, world class rugs and the latest in home electronics - even total home automation systems like QWebL  - Gallery Furniture does it all for you with expert decorators, installation professionals in every field, for folks just like you when you buy a house full of furniture at Gallery Furniture.

And oh, by the way, Gallery Furniture does road trips!  Gallery Furniture has delivered a house full of furniture and conducted installations around Texas and across the globe - from Austin, Dallas, San Antonio to New Orleans, Los Angeles, and Washington, D.C. and from New York, New York to Hawaii & Cabo San Lucas, if you need a houseful of furniture and more delivered and professionally installed, then Gallery Furniture IS YOUR ONE-STOP SHOP for furniture, accessories, rugs, home electronics, and interior design.  Whether it's Houston or anywhere in the world, your fully furnished dreams begin at Gallery Furniture TODAY!

A GALLERY FURNITURE TEMPUR-PEDIC STORY: Easy to Use and Very Restful!

 Lynn Waltmon, a volunteer with the Holy Name Passionate Retreat Center in Katy, dropped in to Gallery Furniture today, and wanted to thank Mattress Mack for the great rest he'd been getting on his Gallery Furniture Tempur-Pedic. Lynn works closely with the Holy Name Retreat Center charity, and his coordination of their annual Gold Tournament means that Lynn needs the energy to help raise money for this retreat center used heavily by the Archdiocese of Galveston-Houston.

"I bought my adjustable Tempur-Pedic at Gallery Furniture about one year ago from Billy (salesperson Billy The Kid), and let me tell you, that Tempur-Pedic is comfortable as heck! Now, I'm 82 years old, and I have good energy for everything I do, it's just that the Tempur-Pedic really adds to it!" Lynn went on to add: "You know, I had back surgery some time ago, and with my Gallery Furniture Tempur-Pedic I have slept like a baby through the night. I do have bad acid reflux to boot, and yes I take medication for it, but since I got my adjustable Tempur-Pedic there has been no more acid reflux. It really helped being able to adjust the bed, and that, I think, was key to the great night's sleep and to help settle down my acid reflux at night! It really works."

Lynn added some other points that he enjoyed about his Gallery Furniture Tempur-Pedic: "It's just so easy to use, the features are easy on the remote – hit a button for the massage feature, hit a button to go up or down, so simple. Best part is, unlike my old mattress, the Tempur-Pedic did not mean I have to do any flipping or moving or rotating or any of that stuff. That really hurt my back, and at one point I was having my son come over to help me with my mattress, and with this Tempur-Pedic I don't have to do any of that. Just so easy to use and very convenient. Tempur-Pedic makes a great product and it really works great for older folks like me – it's easy to get in and out of bed with the adjustable Tempur-Pedic. Press one button and that's it – easy-in and easy-out. Best part of the adjustable is not just that it's perfect for older people, it's also easy to set for comfort. I put my feet up a bit, I have a setting for reading and watching TV, I have one for sleeping, and all just so easy! I recommend the Tempur-Pedic to all my family and friends, no question."

Lynn wanted to make sure all of Houston understood just how easy it was to operate a Gallery Furniture Adjustable Tempur-Pedic – "It's so easy to use, a 2-year-old could operate it."

Customers just like you, and Lynn, enjoy the benefits of a great night's sleep from a Gallery Furniture Adjustable Tempur-Pedic.  A better life, and a better night's sleep, waits for you!  Just call Gallery Furniture's Tempur-Pedic hotline at 713.694.5570 and start your better life TODAY!

I Work Late – Just Like You. I Get Up Early – Just Like You.

I'm trying to support my family and community just like you.  At Gallery Furniture, we strongly believe in the Judeo-Christian Work Ethic, and just like you - we are working hard to bring the bright, sunny future into the present TODAY.

 

Please come visit the new and improved Gallery Furniture at 6006 North Freeway as well as the Gallery Furniture store located across from The Galleria at 2411 Post Oak Boulevard.  Whether you visit the original location or the new Gallery Furniture Post Oak, one thing is certain - you'll find hard-working Houstonians, just like yourself.  Gallery Furniture employees have an unquenchable desire to serve and delight customers like yourself - it's our spirit and work ethic that guided Gallery Furniture to 100% just 100 days after the devastating fire on May 21st.


      

Gallery Furniture wants to help you and your family by improving the quality of your home though offering in the best in comfort and value - from beautiful solid wood dining room and bedroom furniture to gorgeous children's furniture, to getting a great night's sleep in a Gallery Furniture Tempur-Pedic and more.  Come let us help you live your dreams TODAY!

GALLERY FURNITURE TEMPUR-PEDICS TAKE YOUR STRESS AWAY!

Long time Gallery Furniture shopper Steve S. of Tomball dropped by Gallery Furniture for an American-made Franklin recliner today and wanted to stop and let all of Houston know about the great sleep he and his wife continue to enjoy on their Gallery Furniture Tempur-Pedic.

"My wife and I came in, I would say about two years ago, I was not getting the sleep I need on my inner spring mattress, and I spoke with Mack and he suggested I try a Tempur-Pedic," Steve said, adding that "you know, I tested it, liked it, and Service Manager Laura actually handled the sale, and it was amazing difference once we got it home that night."

Just how amazing is their Gallery Furniture Tempur-Pedic? "Well, we're retired teachers, my wife and I, and after thirty-seven years of teaching in the Special Education field, there is plenty of tension and stress that gets built up - and after two weeks the Tempur-Pedic took all of our stress away.  The Tempur-Pedic conformed to our bodies - and our back and neck problems just went away!  You start to feel your energy level go up!"

Steve went on to talk about the great comfort he and his wife have on their Tempur-Pedic: "What's amazing is that you can fall asleep in any position you prefer - side, back, whatever - and you wake feel energized, refreshed, and rested.  It's something else, it really is!"

When asked just how long Steve has been shopping with Gallery Furniture, Steve paused a few minutes then said "You know, since the late 80's - what I love the most about shopping at Gallery Furniture is that when I shop, I want a counselor.  I don't want a salesperson, I really need a counselor.  Someone to guide me, not push me.  And Gallery Furniture does that - Gallery Furniture helps you make a decision.  If there is ever a problem, you come back and you are taken care of.  Everything in the house is from Gallery Furniture - the leather stuff we have, dining room, the den, this new recliner, and of course our Tempur-Pedic.  I just won't go anywhere else!"

Great Day at Gallery Furniture

Gallery Furniture started at 100% this morning with a great gift for customers and a visit from Houston's very own Deborah Duncan and her show, Great Day Houston (which airs live daily on KHOU, Channel 11, at 9:00 a.m.).

Customers waited through the night to not just be a part of Gallery Furniture's 100% Celebration, they waited to be the first customers in the store and receive a $500 Gift Certificate as well as a seat in the audience for the Great Day Houston show!  The first 100 through the doors this morning at 8:00 a.m. received a Gallery Furniture Gift Certificate and were selected as audience members. The next 100 customers through the doors of the world's greatest furniture store also received a $500 Gift Certificate and had standing room only to watch as Gallery Furniture went live and showcased the new showroom, exciting new rugs display, the Princess Castle & surrounding children's furniture area, the new and improved playground for kids, the QWebL Home Automation system, the inspirational home set ups, and got a tour of the new vignette display at Gallery Furniture.

First up with Deborah on the Great Day Houston show was Mack, Emergency Operations Assistant Chief Carl Matejka, and Gallery Furniture Sculptor Bob Mosier.  Gallery Furniture thanked the Houston Fire Department for their tremendous work in saving the showroom, and several members of the brave members of HFD who battled that blaze were on hand to receive a rousing standing ovation from the Deborah Duncan audience.

Gallery Furniture decorator Mike Burns and world-renowned Bill Stubbs then appeared with Mack and went over some of the new and novel concepts going on TODAY at Gallery Furniture that make up the DNA of the store being at 100% - highlighting design ideas and store concepts and showcasing the new inspiration homes now on display at Gallery Furniture.

Mattress Mack also highlighted the new Build-A-Sofa Workshop here at Gallery Furniture - a first for any store, anywhere in the world.  As Mack said on the Deborah Duncan show, "well, I was inspired by the Build-A-Bear workshop in the Galleria!" and now Gallery Furniture makes history as customers will have a chance to pick a style, fabric, and pillows and watch as their custom built sofa comes to life within hours.  Gallery Furniture exists to serve and delight customers with big savings, big selection, and same day delivery - and now add to that the ability to have furniture made your way TODAY!

 

Great Day Houston then spent some time with Mack and Robert Williams, the animal handler at Gallery Furniture responsible for handling both the birds and the new Gallery Furniture monkeys!

Mattress Mack then took time to honor long-time Gallery Furniture employees such as Daryl Luckett, Dolores Webber, Matt Pitcher, Roy Ortega, and Jimmy Tran - combined, they have over 75 years of experience at Gallery Furniture, and Deborah Duncan's audience "ooohed" and "ahhhhed" as numbers such as "23 years" were spoken to state number of years of service at Gallery Furniture.  Folks just don't see that much these days at companies, though at Gallery Furniture years of service are what customers get - experts exist in every aspect of Gallery Furniture to delight customers daily!

Gallery Furniture was happy to have world-renonwed decorator Bill Stubbs take time to show Houstonians how to decorate quickly and simply, and gave tips throughout the Great Day Houston show.   In case you didn't know, Bill Stubbs has his own show, "Moment of Luxury" on PBS - of which Gallery Furniture is a proud sponsor of.

To top if all off, Gallery Furniture then gave one lucky customer a $5,000 Gift Certificate, and the lucky winner, Mike Gatewood, had (by coincedence) drawn number 31 on the Gift Certificate (which, if you see the new Gallery Furniture logo, is a number held dear to the Gallery Furniture family, as it represents the 31 fire stations that battled the fierce warehouse inferno!)

So, come on down this weekend to Gallery Furniture and experience great savings and fun this weekend during the Gallery Furniture 100% Labor Day Weekend Super Sale, going on TODAY.

EXPERT DELIVERY DRIVERS. EXPERT SPORTSMEN.

Many of you know Gallery Furniture Delivery Driver Roy Ortega from his Colorado Deliveries Story on July 17th - yes, Roy is an expert and seasoned Gallery Furniture Delivery Driver.  He's also a darn good hunter, true to his Texas roots. 

Today, one of Gallery Furniture's great customers - the Rocking S Ranch of Waelder, TX - came in to do some more shopping (the entire ranch is outfitted with gorgeous Hill Country style furniture from Gallery Furniture) as well as drop off the mount of Roy Ortega's clean shot from his trip out to the Rocking S Ranch.

Roy had taken his time that day at the Rocking S Ranch - a high-fenced Texas ranch under a strict game program.  Roy Ortega recapped the story of that day: "Well, we had been out and about and we saw this Red Stag in the distance.  I would say we tracked it for an hour and a half waiting for the right moment to get a nice, clean shot in."

With a live creek that running through the ranch (as well as the many ravines and slight changes in elevation), there are many great animal corridors of travel.  So, after following for over an hour and a half, Roy said "I knew I had it, and I took the shot and it was a good one - I used a 7mm rifle, though I forgot the model.  I do remember it had an awesome scope and stock!" 

So, today, Rocking S Ranch Owner Mr. Spann and his family dropped by Gallery Furniture to bring Roy a great gift - they  presented Roy with the Red Stag's head mount and according to Roy "That WILL go on my wall.  It will be huge, especially since that Red Stag weighed about 400lbs and about a 12-point buck - but that sucker will go on my wall, no question."

Gallery Furniture is proud to always be there for the Rocking S Ranch and Dwayne & Rebecca Spann and their family - the Spanns are committed to providing an excellent and rewarding hunting experience with outstanding accommodations furnished by Gallery Furniture!   Gallery Furniture is also proud of Roy Ortega - a first-class delivery driver and valuable member of the Gallery Furniture family.  Proudly hunting in a safe & ethical manner while adhering to the sportsmen's code .  Way to go, Roy Ortega!

From Left to Right: Roy Ortega, Mrs. & Mr. Spann, Owners of Rocking S Ranch of Waedler, TX.

First Customer Purchase from the NEW GALLERY FURNITURE CLEARANCE CENTER!

First Customers of the BRAND NEW Gallery Furniture Clearance Tent!

Many Gallery Furniture customers may remember the days of the tents at Gallery Furniture's location holding big bargains, big savings and great selections at unbelievably low prices.  Those days are alive and well in a new and improved clearance center at Gallery Furniture.

In the spirit of the old tents, Gallery Furniture had the Aggies at CAM Construction of Houston build a solid, permanent copy of a tent right outside the main door of Gallery Furniture.  Bold and beautiful and mimicking the colors of the building's roof and architectural look, this tent also hold tons of bargains and savings galore for Gallery Furniture customers.

As a matter of fact, the tent was just finished and Gallery Furniture just placed furniture in this evening (see the action at Mattress Mack's Twitter Page at http://twitter.com/MattressMack when, lo and behold, no sooner had some pieces gone in the tent that a local Houston family already scooped up a bargain, making them the first customers of the brand new and exciting Gallery Furniture Clearance Center.