Official Blog of Gallery Furniture's Mattress Mack of Houston, TX

This is How We Roll.

At Gallery Furniture, it's all about delighting customers. Period, paragraph, end of argument.  Just a few days ago, a gentleman came into Gallery Furniture at 6006 I-45 North between Tidwell and Parker with a most urgent request.  His wife had recently had open heart surgery at the Texas Medical Center and was returning to their home in The Woodlands that same afternoon.   During the outpatient release conference, the doctor had recommended that his wife sleep on a Tempur-Pedic adjustable mattress - this way her body can rest more comfortably and thus speed up the trip down the road of recovery.

Since this was happening in real-time, this thoughtful husband found his way to Gallery Furniture with an idea to surprise his wife with the world's greatest mattress - the Gallery Furniture Adjustable Tempur-Pedic Sleep Set.  Knowing that only one store in America could possibly fulfill his request is what drove this great customer to come to Gallery Furniture for an adjustable Tempur-Pedic.  He came in and said very matter-of-factly: "I gotta have this Tempur-Pedic adjustable bed and it needs to be in my home, installed, and set up in two hours before my wife arrives so I can surprise her!'

The Gallery Furniture crew sprang into high gear, and a phone call was made to the relocated Gallery Furniture warehouse in Sugarland (moved there due to the devastating fire of May 21st) - and it was communicated in no uncertain terms that this delivery to The Woodlands must be fully set-up in less than two hours.   Following in the footsteps of the famous 217 B.C. crossing of the Alps by Hannibal and his army, the warehouse replied simply "Sir, we will find a way or make the way."

Readers should keep in mind the distance from the Gallery Furniture Sugarland Warehouse to The Woodlands location is roughly 55 miles - and the Gallery Furniture warehouse team must not only load the Gallery Furniture Adjustable Tempur-Pedic sleep set into the truck, but the delivery team must set up and have this Allura model operational within two hours.   Well, wouldn't you know it - the highly customer-focused world-class Gallery Furniture delivery team made their goal by having the Allura Adjustable Tempur-Pedic set-up, installed, and ready for use within one hour and forty-five minutes.  As a matter of fact, the Gallery Furniture delivery crew passed the arriving couple on the way out the door, with a very happy husband and a lovely wife well on her road to recovery thanks to the miracle mattress that is the Gallery Furniture Tempur-Pedic.  All with fifteen minutes to spare.

This is how Gallery Furniture rolls.

A Warm Tribute to the Gallery Furniture Staff from Valued Customers

Gallery Furniture is proud to call the Houston area home.  More than that, we're happy about being able to serve the world's greatest customers whether in the store, at the warehouse, over the phone, online, or after the sale!

Customers like Larry and Mary H. of Dickinson, TX below make Gallery Furniture's day brighter when they send in warm letters like the one we received at Gallery Furniture's inbox:

Hi Mack,

Larry and Mary H. here: We're loyal, satisfied, long time customers who would like to take this opportunity to single out and compliment some of your hard working staff who went above and beyond to treat us as special customers. This experience occurred during an exchange of furniture and involved your warehouse and delivery staff.

Jeremy Hunt
Aaron Garrett
Henry Rodriquez
and Zak....

...either during deliveries or our warehouse visit to exchange an item, all went out of their way to make us feel like valued customers. They certainly amplify what you and the rest of your staff work so hard to achieve...providing good products at good prices and special customer service that result in loyalty and satisfaction from your patrons.  
These guys are an asset to you and Gallery Furniture and deserve the recognition.
 
Good luck with your new facilities. You all will survive the set back because of your passion to provide a good product, excellent customer service, the spirit and determination exhibited by you and your team and certainly with support from 
your loyal customers and friends...like us.
 
Larry and Mary H.
PS...I have attached two photos...one of my Dad a few months ago [Editor's Note:shown below] and the other with the warehouse staff today [shown above]

A big thanks to Larry and Mary H. of Dickinson for their family's support of Gallery Furniture and for their kind words and well wishes as we move forward and prepare for the Gallery Furniture grand opening party at 6006 I-45 North between Tidwell and Parker on 07.04.09!

Gallery Furniture Saves Paper TODAY

Gallery Furniture believes in being Green! Throughout the office and underneath every cashier's deck you will find a basket that is “Paper Only.” to encourage all employees to receycle. The environment is very important to Gallery Furniture. Recycling prevents wasting potential useful materials, reduces consumption of fresh raw materials, reduces energy usage, reduces air pollution and water pollution. This is a key component of the modern waste management and is the third component of the “Reduce, Reuse, Recycle” waste hierarchy.

Aggie Intern, Janelle, helps out as she gathers all of the office baskets to put all of the paper together.

GALLERY FURNITURE saves you MONEY TODAY and SAVES PAPER TODAY.

A Gallery Furniture Investment

Many things can damage your electronics and there is no way to prevent incidents such as lighting.  Gallery Furniture provides the next best thing with an In-Home Service plan for electronics to protect your investment.  It is a 3 year warranty that covers what manufacturers don’t (except light bulbs).  The way it works is that if anything goes wrong with your Television you call Gallery Furniture service team and tell them the problem.  They contact a technician in your area that will go to your home to fix the problem.  It’s that easy!  Plus, if you don’t use the In-home Extended Service Plan within three years, you don’t lose that money, like with other warranties, it becomes in-store credit for the amount of the In-Home Service Plan!

The Sanchez family came to Gallery Furniture five years ago and being the smart customers that they are they purchased the Gallery Furniture In Home Electronic Service.  Fortunately they never had to use it. They came in to Gallery Furniture today to look at TVs because Mr. Sanchez really wanted to watch the important Football games on a big screen TV.  They just came to look because they were low on cash and thought their In-Home Service credit was expired, like with other stores.  When they arrived they were excited to find out that the money was still there in their account!  The Sanchez's decided to immediately purchase a 50” HD TV!  They whole family was excited and couldn't wait to take it home and try it out!

There you have it folks, the GALLERY FURNITURE 3 year IN-HOME Service plan for electronics is an investment.  Come to GALLERY FURNITURE, Houston’s #1 store between Tidwell and Parker. Don’t risk losing your Television, because of forces you can’t control get the Gallery Furniture In-Home Service.

 

Gallery Furniture Has Contemporary Sectionals!

Gallery Furniture is Houston’s #1 furniture store for contemporary furnishings.  Gallery Furniture has built a second level show room just for contemporary furniture that is full with the most current furniture models. 

All of Gallery Furniture's contemporary selection is beautiful but the piece that stands out the most is a very elegant Diamond Sofa sectional.  Diamond Sofa's goal is to provide luxury items at promotional price points, and this sectional is not the exception.  It is made with soft, smooth leather that feels great to sit on.  The cushions conform to your figure as you relax and entertain at home, with enough room to sit six or more of your family and friends. All of this at a price that can't be beat!

Don't wait any longer! Come to GALLERY FURNITURE, with the great service and selection you are sure to find what you are looking for!

 

The Gallery Furniture Renaissance

Gallery Furniture, your traditional furniture authority of Houston, offers Sumter, a premier traditional bedroom provider. Sumter has been constructing furniture for well over a hundred years.  Throughout this time they have perfected the art of making quality furniture.  One of their most exquisite pieces is the Renaissance Collection, which is a tribute to the Americana Traditional motif.

The Renaissance Collection has beautiful handles and hardware, ornate carvings and structure. The beautiful cherry finish that combine to bring excellence and elegance to your home today.  Gallery Furniture has the whole collection, the Queen or King Bed, nightstand, armoire, triple dresser and tri-view mirror.

 You will enjoy the richness of the TRADITIONAL style.  So come Gallery Furniture and see our beautiful TRADITIONAL collection.  Buy it TODAY and get it TONIGHIT!

Gallery Furniture Has Contemporary Deals

Gallery Furniture is Houston’s leader in contemporary furniture.  Since Global Furniture USA is one of the premier importers and distributors. Their fine home furnishings is why Gallery Furniture selected them to provide quality to the Houston area.  One of Global Furniture USA’s great pieces are the contemporary black leather sofa, love seat, and chair living room set, which are perfect for relaxation. 

This great living room set is made even better because it is apart one of the Dream Deals, and for a limited time you can get the living room set with a cocktail table, two end tables, two table lamps a floor lamp, the TV stand and a LCD TV for the low price of $2999.99.  If you think this Dream Deal is great but would like a bigger TV then you can upgrade your Dream Deal to a 46” 1080P LCD TV for only $500 more. These incredible deals are only at Gallery Furniture for a limited time!

Don’t wait any longer, come to GALLERY FURNITURE between Tidwell and Parker to get the best in CONTEMPORARY! Gallery Furniture is here for all your furniture needs and as always get it in your home TONIGHT!

AICO King Bed Really Stands Out

Gallery Furniture has spectacular and ever expanding selection of bedroom sets and collections to choose from. One great new addition to the Gallery floor is the AICO king bed from the Tuscano collection. This beautiful bed has an exquisite biscotti finish that has a wonderful natural tone.

The headboard is large and sturdy with inlaid leather that adds a different dimension to the traditional style. The entire bed frame is solid pine with a pine veneer. Decorate your bedroom with elegance and taste, the AICO king bed from the Tuscano collection is the perfect way to achieve the bedroom you have always wanted.

Come to GALLERY FURNITURE 6006 I-45 between Tidwell and Parker and take a look at all of the GORGEOUS bed sets available. Buy it TODAY, get it TODAY!

Top of the Line Service

The Gallery Furniture experience does not end when your furniture is delivery.  Gallery Furniture provides service after the sale.

No one expects a problem with your new furniture, but when there is one, the customer service team is here to help.  They can also help you order replacement parts or get a cleaning set up.

When you buy a protection plan from Gallery Furniture, like Gallery Guard or the extended warranty, the service team will be there on the other end of the phone.

Customer Service is here to make sure the customer gets the kind of assistance you'd expect from Gallery Furniture.

Old Traditions Never Die

The honor that a man of service provides is priceless. He goes above and beyond for his loved ones and his country with only one question, “How can I serve?”  And the question one raises - what is all that he stands for when he stands for so much?  Service to our country comes from a long line of tradition, honor, loyalty, and duty - these honorable people spend countless hours away from home and holidays alone.  These men and women often leave peace and comfort behind whilst defending our great nation.  

Beyond this is the fact that the men and women of the armed forces hold on to old traditions such as writing a note to say thanks or as an expression of gratitude for contributions.  Men and women in the service are mindful of the many Americans that pray, give, and shed tears for their safety and well being and the fact that they take time to write thank-you notes says a lot about holding on to solid values.

Every time a cadet or member of the service looks at the medal, uniform, or marches in the name of the United States of America, pride and honor is recognized for their selfless acts. Although all may often think about home and family, the honorable men and woman remain loyal to one another and their country in the face of uncertain circumstances.  That is why Gallery Furniture is a proud contributor to the United States Organization (USO), a non-profit that serves those who serve the land of the free and the home of the brave.

And even in the face of danger, of all that a service member goes through, the fact that they take time to sit down and write a thank-you letter is a warm gesture that resonates with Gallery Furniture.  Living in times that change so swift and seeing many people that compromise integrity in the name for getting things done the easy way, Gallery Furniture is delighted to see that the young men and women of the armed forces are a reminder of what it means to represent honor, duty, loyalty, and tradition.

Brooke Maxey, Gallery Furniture Aggie Intern, above, works at putting together a framed collage of all the thank-you letters received by Gallery Furniture as a token of thanks for the contributions Gallery Furniture has made to the USO.