Danny has been put in a unfortunate and uncomical situation. Danny is a small business owner, works 15 hours a day, and is dedicated to his customers. Danny served as the president of the Chamber of Commerce in Pasadena and likes supporting businesses in the Pasadena area. Pasadena just opened up a brand new Ashley Furniture store near their home, so Danny opened an account there.
Danny thought it would be an easy process at Ashley Furniture, so he went in and ordered the top of the line Ashley recliner, chair, ottoman, and couch. They also picked out a rug, but didn't get it, because their salesperson told them to wait and make sure they got there furniture first. So, they went home and waited and waited and waited...Danny told one of our Gallery Furniture Blog Teamers,
"We decided to paint our house the color of the furniture that we bought at Ashley. Our furniture was supposed to be delivered on Wednesday, and so my wife Arlene went home during the four hour window they gave us, but nothing showed only the couch and the ottoman. Then Friday the recliner finally showed up. Saturday I sat in the recliner with my bad back, laid it back, adjusted it, and next thing i knew, I flipped backwards and fell on my back almost busting out the window. I took some painkillers, but am still waiting to get tests back from my doctor."
Danny said that he went over to Ashley Furniture and spoke with the manager. The manager had a bad back and agreed with Danny that the chair could flip. Danny told the manager just to place a hand on the recliner, and sure enough it flipped! Danny said that he just imagined his mother who has had brain surgery, or someone else with a worse condition being in his position and falling.
Meanwhile, after still not receiving all his furniture he purchased, Danny traded in his furniture for a different model of recliner and another table. But guess what, Ashley Furniture can't deliver like Gallery Furniture does. It has been about two weeks, and Danny and Arlene still haven't received their furniture.
Today Danny woke up, bummed about what was supposed to be a great experience, but still willing to make the best of it. Then he looked across the room and saw his sofa and realized- IT WAS BROKEN. So Danny got on the phone with the Ashley furniture people and talked to a few managers. This is what Danny told Gallery Furniture in his own words,
"I'm not a real confrontational person, I just want to take care of my customers, and I expect the same from Ashley Furniture. I finally got everything worked out but then I asked them when they would pick up my broken sofa and bring me my new furniture. They actually told me January 4th. The entire reason I wanted furniture was for our Christmas party that already happened last Friday, but I was still hoping I could get it in time for our family on Christmas Eve. That is when I decided to call Mattress Mack. I know how he operates, and know he will take care of the customer."
Well Danny called Ashley Furniture and they said he could come to Gallery Furniture, Houston's number one furniture store, but there would a 10% restocking fee on all the furniture he purchased. Danny decided to put all this behind him and just come on out. Here at Gallery Furniture he got all brand new furniture, and a much needed recliner. Gallery Furniture and his friendly salesman Rudy helped bring a little ease to a bad situation. In closing Danny told us,
"You know, our experience with Ashley furniture is something that we would like to forget, they took away my joy from what was supposed to be an exciting experience redecorating our house. Gallery Furniture was amazing because y'all are dedicated to the customers. Even though we had to match our Gallery Furniture to our wall color that we painted in hopes of the Ashley furniture we never received, Rudy and Mack made it easy for us."
If your looking for a furniture store that keeps their promises, Gallery Furniture will always keep our promises. If you buy it today, we will deliver it today. For hassle free furniture shopping and someone who cares about you, come to Gallery Furniture at 6006 I-45 between Tidwell and Parker TODAY!
(Danny and Arlene with Mattress Mack)
(Houston heat/massage recliners at Gallery Furniture)
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