You've heard me say it for years -- there are no back order slips at Gallery Furniture. You don't have to wait days or weeks for your new furniture. There's a great illustration in the story Holly K. tells us.
Monday, she got a circular in the mail from Landmark Furniture advertising a bunk bed set. She needed bunk beds and the price looked good, so she went to the store to look at them. The salesman told her that the beds were in stock and she could get them in a hurry. But that story changed when he started writing up the order. Holly was told there were missing items but she would have everything this week, "definitely by Friday."
Tuesday and Wednesday went by with no sign of the beds. So on Thursday she called the store to ask if they bunk beds would be delivered Friday. Then she was told the she could not get them before sometime next week. No one knew exactly when next week.
Holly says she wanted the bunk beds "now, not next week." So she asked for her money back. The store refused to give her the money, but offered to deliver the bunk beds on the floor and not charge her for the delivery. Holly told them she didn't want the floor models and was told that she'd get the bunk beds when the store had them.
There were several more conversations until Holly told them that "after this horrible experience, I don't want your furniture." She said she'd dispute the credit card transaction.
She did just that, and the credit card company is waiting for a response from Landmark. She expects to get her money back. Her husband isn't happy about the situation either, and has been online telling the story on several web sites.
"It took me ten minutes in Gallery Furniture this morning and this afternoon I'll have what I paid for."
Holly's story is the kind of story Gallery Furniture hears every day. People tell me they've been waiting for days, weeks, even months, for the furniture they bought at another store.
Folks, you don't have to wait. If you're sitting on a back order slip from another furniture store, get your money back and come to Gallery Furniture. When you find what you want, one of Gallery Furniture's professional delivery teams will be ready to deliver your new furniture today!