Official Blog of Gallery Furniture's Mattress Mack of Houston, TX

A Warm Tribute to the Gallery Furniture Staff from Valued Customers

Gallery Furniture is proud to call the Houston area home.  More than that, we're happy about being able to serve the world's greatest customers whether in the store, at the warehouse, over the phone, online, or after the sale!

Customers like Larry and Mary H. of Dickinson, TX below make Gallery Furniture's day brighter when they send in warm letters like the one we received at Gallery Furniture's inbox:

Hi Mack,

Larry and Mary H. here: We're loyal, satisfied, long time customers who would like to take this opportunity to single out and compliment some of your hard working staff who went above and beyond to treat us as special customers. This experience occurred during an exchange of furniture and involved your warehouse and delivery staff.

Jeremy Hunt
Aaron Garrett
Henry Rodriquez
and Zak....

...either during deliveries or our warehouse visit to exchange an item, all went out of their way to make us feel like valued customers. They certainly amplify what you and the rest of your staff work so hard to achieve...providing good products at good prices and special customer service that result in loyalty and satisfaction from your patrons.  
These guys are an asset to you and Gallery Furniture and deserve the recognition.
 
Good luck with your new facilities. You all will survive the set back because of your passion to provide a good product, excellent customer service, the spirit and determination exhibited by you and your team and certainly with support from 
your loyal customers and friends...like us.
 
Larry and Mary H.
PS...I have attached two photos...one of my Dad a few months ago [Editor's Note:shown below] and the other with the warehouse staff today [shown above]

A big thanks to Larry and Mary H. of Dickinson for their family's support of Gallery Furniture and for their kind words and well wishes as we move forward and prepare for the Gallery Furniture grand opening party at 6006 I-45 North between Tidwell and Parker on 07.04.09!

USO and Harris County EMS Cooking Out for Gallery Furniture

The kind folks of the Harris County EMS Team joined forces with the USO in Sugarland, TX today to cook out for the Gallery Furniture warehouse crew who are working hard at making sure the inbound inventory of furniture like collections from HTD's solid wood mango line, Largo, Opus, and that Sumter Solid Wood furniture all are not just accounted for, but also placed in the racks and then delivered to the customers.

While the Gallery Furniture team is busy working on the inside of the new warehouse, the USO and Harris County EMS cooks are outside getting everything ready for a Texas styled lunch.

 

Whether it's burgers, chicken, hotdogs, or corn on the cob, the USO and Harris County EMS are working hard to make sure the Gallery Furniture warehouse team is well fed this Memorial Day weekend.

 

 

Chicken on the grill for Gallery Furniture warehouse employees.

Back Order Horror Story

You've heard me say it for years -- there are no back order slips at Gallery Furniture.  You don't have to wait days or weeks for your new furniture.  There's a great illustration in the story Holly K. tells us.

Monday, she got a circular in the mail from Landmark Furniture advertising a bunk bed set.  She needed bunk beds and the price looked good, so she went to the store to look at them.  The salesman told her that the beds were in stock and she could get them in a hurry.  But that story changed when he started writing up the order.  Holly was told there were missing items but she would have everything this week, "definitely by Friday."

Tuesday and Wednesday went by with no sign of the beds.  So on Thursday she called the store to ask if they bunk beds would be delivered Friday.  Then she was told the she could not get them before sometime next week.  No one knew exactly when next week.

Holly says she wanted the bunk beds "now, not next week."  So she asked for her money back.  The store refused to give her the money, but offered to deliver the bunk beds on the floor and not charge her for the delivery.  Holly told them she didn't want the floor models and was told that she'd get the bunk beds when the store had them.

There were several more conversations until Holly told them that "after this horrible experience, I don't want your furniture."  She said she'd dispute the credit card transaction.

She did just that, and  the credit card company is waiting for a response from Landmark.  She expects to get  her money back.  Her husband isn't happy about the situation either, and has been online telling the story on several web sites.

Friday, Holly came to Gallery Furniture, where she found the bunk beds she wanted.  "I'm not going to disappoint my kids, they'll have the new bunk beds today."

"It took me ten minutes in Gallery Furniture this morning and this afternoon I'll have what I paid for."

Holly's story is the kind of story Gallery Furniture hears every day. People tell me they've been waiting for days, weeks, even months, for the furniture they bought at another store.

Folks, you don't have to wait.  If you're sitting on a back order slip from another furniture store, get your money back and come to Gallery Furniture.  When you find what  you want, one of Gallery Furniture's professional delivery teams will be ready to deliver your new furniture today!

 

 

 

Delivery: Above and Beyond

Gallery Furniture delivery teams are used to getting big pieces of furniture through doorways, even at the end of hallways.  But Janie and Robert had a challenge for the Gallery Furniture team, a challenge they met by going above and beyond the normal delivery service.

Janie and Robert bought a new Signature bedroom from Gallery Furniture, a bedroom that includes a dresser and mirror combination that hides a television behind the mirror.  An electric motor lowers the mirror when it's time to watch TV.

Here's the challenge -- the doorway to the bedroom is only 37 inches wide and the dresser is 42 inches wide, with the motor housing adding another couple of inches to the back. 

To make it more difficult, the door is at the end of a hall, requiring a 90 degree turn to get into the bedroom.

At this point the folks who deliver furniture for almost any store would have looked at the situation and said, "No way!"  They'd have would have given up and told the customer to find something smaller. 

Not the Gallery Furniture team.  Like Hannibal at the Alps, they were determined to make a way.  If the door could not be made to fit the dresser, they dresser would be made to fit the doorway.  To do that, they dresser had to be disassembled. 

It took John, Raymond, Henry, and Tranh almost four hours to remove the mirror, the top, and one end. 

Then came the job of moving the parts into the bedroom.  The body of the dresser had to be lifted and placed on one end, then moved carefully through the hallway and the bedroom door.  Once inside, the job wasn't finished.

The dresser had to be reassembled.  That took another two hours, but when they were done it looked like it on the showroom floor.  The mirror lift worked, and Robert and Janie were happy.

The Gallery Delivery teams will go the extra mile to make a customer happy, but this time the team went above and beyond what anyone could expect.  What other Houston furniture store would take almost seven hours to deliver a piece of furniture? 

At Gallery Furniture it's all about delighting great Houston customers -- like you -- with the world's best products and service.  Come experience the Gallery Furniture difference TODAY!

The Celebrity Status of Tempur-Pedic

Houstonians know they can get a great night's sleep on a Gallery Furniture Tempur-Pedic, but they may not have known that the Gallery Furniture Tempur-Pedic has also been immersing itself in the pop culture of the time.

The world class Tempur-Pedic Sleep System - and its accessories - are fast becoming the in thing! From the HBO hit show "Entourage"  - the classic, award winning show on HBO gave Tempur-Pedic, Inc. an early Christmas gift this past season when character Johnny Drama (played by Kevin Dillon) addressed Vince (played by Adrian Grenier) "Hey, bro, how'd you love that new Tempur-Pedic pillow I got you?!"

The classic moment goes on, as Johnny Drama continues his rants and raves about his favorite accessory the Tempur-Pedic pillow, and according to Gallery Furniture Tempur-Pedic sales representative Laura Bair "Tempur-Pedic, Incorporated had no idea that Entourage was going to do that, it was pretty awesome!"  Gallery Furniture agrees, anytime a product is on a hit cable tv show like that, it speaks volumes about the Gallery Furniture Tempur-Pedic accessories and sleep systems and just how popular they are!

Not to be outdone, Warner Brother's movie “Yes Man” (by Heyday Films) with leading actor Jim Carey really went the distance, showing Jim Carey (whose character Carl Allen now must say "yes" to everything in life) takes a Tempur-Pedic challenge and orders a Tempur-Pedic over the phone (just like you can do at Gallery Furniture, just call 713-694-5570 TODAY and order a Gallery Furniture Tempur-Pedic Sleep Set) and Carey's character pours a glass of red wine, placing it at one corner of the bed and jumps like a mad man on the Tempur-Pedic, never spilling the glass!

When asked about that one, Laura Bair said "They did tell us they were going to do that and asked if it was okay - of course we said 'sure thing, go for it!" - who wouldn't?"  Indeed, it was nice to see a Gallery Furniture Sleep System on the big screen!

What about the most fabulous night at the Oscars?  Well, part of the Hollywood swag bags this year was a certificate for a Tempur-Pedic mattress.  That's right, the Hollywood crowd has to get their great night's sleep just like the rest of us, and it's no surprise that they do that on a Tempur-Pedic!

No other mattress can provide the superior comfort, support, and so much pop culture love as a Gallery Furniture Tempur-Pedic.  From movie stars to rough necks, from football players to oil executives, from chefs to waiters, from attorneys to copywriters, everyone loves a great night's sleep on a Gallery Furniture Tempur-Pedic.  So, while you never know where you may see the Tempur-Pedic next - from the red carpet to on the big or small screen…you should see one in your bedroom  so you can sleep like a celebrity TODAY! Come into Gallery Furniture TODAY and have your Tempur-Pedic DELIVERED TONIGHT!

Gallery Furniture Has Soft Tempur-Pedic

After a hard days work, everyone wants a cozy mattress to rest on. Tempur-Pedic mattresses will eliminate restless nights of sleep and uncomfortable springs in your back. Gallery Furniture is your one stop shop for all your Tempur-Pedic needs.

Gallery Furniture sells the most Tempur-Pedic mattresses than any other single retailer in the Nation. This is because Gallery Furniture has unbeatable service, SAMEDAY DELIVERY, and keeps all sizes of Tempur-Pedic mattresses in stock— including the softest bed in the Tempur-Pedic family, the AlluraBed.  

Besides having the most Tempur material in it, it is a pillow top that is made of an extra layer of Tempur material.  The Tempur-Pedic AlluraBed truly feels like sleeping on a cloud.  If you are worried the softness of the AlluraBed, will not provide enough support, don't worry any longer because all the Tempur-Pedic beds are designed to take care of sleeping problems.  Tempur-Pedic beds provide support, and releives pressure where needed.

Come into Gallery Furniture, the superstore for Tempur-Pedic mattresses. Feel what a good nights sleep feels like TODAY!

Put Your Living Room In Motion

Galley Furniture carries lift chairs, rocker recliners, and a variety of motion furniture. There is a large selection of motion sofas and collection pieces to choose from.

After a long day at work, you deserve a break. Sink into a double reclining sofa and relax. This collection features a tall flared back with baseball stitching and padded arms. The plush padding is covered with a soft brown leather and vinyl. The accompanying pieces include the reclining loveseat and swivel recliner.

There are other reclining sofas that feature a drop down table with a pad-over comfort and reflex foam that will give hours of comfort and enjoyment. Gallery Furniture makes it easy for you to have space for snacks and beverages while you enjoy your living room.

Gallery Furniture also accommodates the comfort seekers with the plush recliners. The rocker recliners feature pillow top arms and plush seating for excellent lumbar support. There are multiples manufacturers, styles, and colors to choose from.

Come into Gallery Furniture today and relax tonight with the SAMEDAY DELIVERY motto!

The Big Comfy Carlton Sectional

Looking for a dazzling living room without compromising your comfort? Or maybe you like to entertain friends and family but worry about spacious seating. Gallery Furniture has a beautiful 4 piece sofa sectional. These pieces have large spacious seating with huge comfortable yet decorative pillows. This Carlton Collection is perfect for casual living room entertainment. You won’t have to worry about your guest sitting somewhere uncomfortable. For extra comfort, there is even a huge ottoman that accompanies the Carlton Collection. All of your friends and family will enjoy relaxing on the comfy sofa that makes conversation easier.

One Aggie Intern said, “I love the Carlton sectional, I can establish a comfy environment for my friends in the living room, and still have a stylish décor.”

Don’t take Gallery Furniture’s word for it. Try the 4 piece sofa sectional TODAY! Come into Gallery Furniture and have your furniture DELIVERED TODAY!!

The Gallery Furniture Tempur-Pedic Experience

Get the full Gallery Furniture experience in the Tempur-Pedic Showroom at 6006 I-45 North between Tidwell & Parker. The aroma of the fresh scented long-stemmed red, white, yellow, orange, and peach roses will put your mind and body at ease. The Tempur-Pedic room is your one stop shop to not only immerse yourself in Tempur-Pedic comfort but also to learn more about this miracle mattress.

Come into Gallery Furniture and choose from common to irregular and hard-to-find sizes.  Once you have picked out your Tempur-Pedic sleep set, take a quick stroll over to the accessory wall that includes Egyptian cotton sheets customized for the Tempur-Pedic along with the comofrtable Tempur-Pedic pillows. As a matter of fact, there are nineteen different types of Tempur-Pedic pillows featured in the Gallery Furniture showroom to help you get the best REM sleep.  The best part about getting all your Tempur-Pedic needs fulfilled at Gallery Furniture is the SAME DAY DELIVERY that other Houston retailers simply don’t supply.

Gallery Furniture understands the importance of a great night’s sleep. That’s why, when you come into Gallery Furniture, you can visit one of Gallery Furniture's special Tempur-Pedic sleep salons - and relax in privacy while learning about the benefits a Gallery Furniture Tempur-Pedic will bring you!

Robert, a salesman in the mattress department said, “The bed is so wonderful, it pretty much sells itself.” The soft serene colors, wooden floors, soft lighting, and 20 year guaranteed warranty are just extras.

Take the Tempur-Pedic challenge to learn what mattress suits your needs the best. The challenge compares Latex, Memory Foam, and Tempur material. The latex and generic memory foam mattresses push back when pressure is applied to them. This means that these imitation beds push against your body and create painful pressure points that restrict circulation!  That is not the case with a Gallery Furniture Tempur-Pedic sleep set!

 So come on down to 6006 I-45 North between Tidwell and Parker and discover the unmatched comfort a Gallery Furniture Tempur-Pedic sleep set provides!  Buy a Tempur-Pedic TODAY and get it TODAY from Gallery Furniture!

Leather, Leather, Leather

Gallery Furniture has a problem! Customers just don’t want to get up off the comfortable high quality leather pieces during the year end closeout sale!  The leather pieces are very popular and of great quality and superb value - located in Gallery Furniture's CD3 Section, near the tennis courts!  There are a range of prices to fit any budget in this leather value section - with whole collections available at prices that will make your jaw drop!  Leather couches, leather chairs, leather ottomans, and leather sleeper sofas all can be found!

These beautiful leather pieces have warm earth tone colors all ready for any Houston home.  Whether you need firm, plush, and comfortable leather pieces, Gallery Furniture has got just the right thing for you!  Let's not forget to keep your leather protected with the leather guard and soil repellent to keep your furniture looking fresh and new for years to come!

Careful stitching, beautifully textured or as smooth as you want, and with multiple sizes of leather collections available for SAMEDAY delivery from Gallery Furniture, you'll easily realize why Gallery Furniture is your Houston leather furniture leader.   Don’t miss out on these unbeatable prices and quality furniture and great savings going on now at Gallery Furniture. Come into Gallery Furniture at 6006 I-45 North and SAVE MONEY TODAY!