Official Blog of Gallery Furniture's Mattress Mack of Houston, TX

YES!

 
(Big pieces upstairs? YES!)

Yes is the answer Gallery Furniture customers are most likely to hear.  Gallery Furniture is in business to say "YES" to customer's special (and sometimes unusual) requests.  Gallery Furniture has prospered because of customer support, so saying YES! to customers is in the Gallery Furniture DNA. 

YES, Gallery Furniture can deliver your new living room, dining room, and bedroom furniture to your Memorial Area home and them move your previous Gallery Furniture set to your Galveston condo all within the same-day delivery time frame.  YES, Gallery Furniture can deliver your brand new Tempur-Pedic Adjustable King Sleep Set to your home in The Woodlands within two hours because dad is coming home from the hospital after a knee replacement - all when the other stores said NO WAY!  Guess what, YES, Gallery Furniture can haul-off your old sofa, loveseat, mattress, or recliner. 

(Can Gallery Furniture Decorate?  YES!) 

YES, Gallery Furniture can deliver after 8PM tonight or before noon tomorrow.  YES, Gallery Furniture's world-class decorators can come to your house for a consultation and help you to create the home of your dreams.   YES, Gallery Furniture can move your previous bedroom suite upstairs (fully re-assembled and arranged as you like) before we put your new bedroom suite together.   Gallery Furniture wants your furniture and electronics buying experience to be fast, fun, and easy for you - this is why Gallery Furniture says YES!

Thank God for Customers

 
Thank God for customers says it all.  At Gallery Furniture, we constantly remind ourselves in word and deed that the sole reason for our being is to delight great customers - the world's greatest customers - like you 24 / 7 / 365, and that's all we are here for.  The hundreds of Gallery Furniture staff members, vendors, and their families are all being paid every week because - and only because - of customers buying furniture and electronics at Gallery Furniture

All of us at Gallery Furniture, from employees to vendors, want to say a big THANK YOU every day for your confidence in Gallery Furniture.  You voted for Gallery Furniture with your purchase and our mission is to exceed to your expectations with world class products and services every day.  Too often in the business news today the big news is about profits, shareholders and return on investment - and these matrices are certainly important.

However the only matrix for any business that really matters are happy, delighted customers who will refer you and buy more.  If customers are happy, and they buy more, and they refer business to you , and sales go up, then it stands to reason that profits will go up, shareholder value will all rise, and so on. 

This is why I remind myself every day: IT'S ALL ABOUT THE CUSTOMERS, STUPID!

Gallery Furniture - Same Day Delivery, and Here's How.

 
Customers who buy furniture at Gallery Furniture are constantly asking us: "Can Gallery Furniture really deliver my furniture and electronics tonight?"

 
The answer, unequivocally, is yes - and here a few reasons why the answer is always YES to you at Gallery Furniture.  First and foremost, Gallery Furniture is totally customer-centric - we believe if you spend your money today, then your selection should be in your house tonight - no exceptions.  Secondly, Gallery Furniture is set-up logistically to accomplish same-day delivery.  This is what we live for - delighting you, the world's greatest customers and delivering furniture & electronics to your home TODAY!

Simply put - the merchandise is in the store, the order execution is quick, the warehouse will have the product pulled, assembled, and loaded in minutes.  And a few short hours later, your product will be in your home tonight.  Fast, fast, and fast - this is how Gallery Furniture rolls.

 
Don't settle for backorder slips and broken promises - buy your furniture, electronics, and home theater seating at Gallery Furniture today, and save money at Gallery Furniture today… and it's always delivered tonight!  Gallery Furniture is all about delighting you each and every day by delivering to your home your great furniture and electronics TODAY!

As a customer just called and told me on the phone: "Gallery Furniture lives up to everything you and say and you do it better than anyone else!"

00 Gets a Great Night's Sleep

Gallery Furniture has delighted thousands upon thousands of Texans over the past six years by providing them with a great night's sleep.  Customers just like you often say "The Gallery Furniture Tempur-Pedic sleep set changed my life forever - and for the better!  Now I sleep for eight hours without waking up every hour and I have more energy and a renewed zest for living - more than I ever had before!"  So it comes as no surprise that both the Gallery Furniture regular and adjustable Tempur-Pedic sleep systems are the most recommended item sold at Gallery Furniture by a 10-1 margin. 

Hardly a day goes by when a Gallery Furniture customer comes in with the same Tempur-Pedic tale: "Mack!  I was staying over at my in-law's and they had a Tempur-Pedic and it was the greatest night sleep I had in ages!" And so in they come, to get a great night's sleep on a Gallery Furniture Tempur-Pedic for themselves.

Recently, an old friend of Gallery Furniture's came in complaining of horrible back aches - a common ailment that many folks come to Gallery Furniture for a Tempur-Pedic sleep set to help alleviate.  Just who was this old friend?  Well, he is one of the most storied sports figures of Houston, and is none other than the legendary 00 himself - former Houston Oiler and Pro-Bowler Ken Burrough.   A great man and one of the great NFL wide receivers, Kenny led all wide receivers in the NFL with 1,063 yards in 1975 and now he proudly represents his alma mater, Texas Southern University, as a director of Community Relations.  In his new position of being an ambassador to his school, you can bet that Kenny is on his feet for the most of his work week, and his constant public appearances means he needs the energy and vitality that come with a great night's sleep on a Gallery Furniture Tempur-Pedic.

Kenny sat down with Gallery Furniture and explained his reason for wanting a Gallery Furniture Tempur-Pedic Rhapsody Sleep Set.  "I tell you what, let's be honest - over ten years of playing football you get beat up a bit and I knew that Mack, who is a great family friend, and his people would find me the perfect Tempur-Pedic, and that's exactly what they did.  I got busy working and kept putting it off, but that was a bad move.  You need to take care of your back, that's one of the most important areas to keep in good health.  So, I came in for my Gallery Furniture Tempur-Pedic." 

Kenny has a speaking engagement later this evening for some of Houston's young football athletes where he was going to do some motivational speaking, and so we'll have to deliver and set-up his Gallery Furniture Tempur-Pedic a little bit later, but rest assured that the Gallery Furniture delivery team will set-up, install, and have ready his Gallery Furniture Rhapsody Tempur-Pedic fast, fast, fast.  Almost as fast as Kenny's legendary 4.3 football speed (at 6'4 and 230 lbs, no less).

This is How We Roll.

At Gallery Furniture, it's all about delighting customers. Period, paragraph, end of argument.  Just a few days ago, a gentleman came into Gallery Furniture at 6006 I-45 North between Tidwell and Parker with a most urgent request.  His wife had recently had open heart surgery at the Texas Medical Center and was returning to their home in The Woodlands that same afternoon.   During the outpatient release conference, the doctor had recommended that his wife sleep on a Tempur-Pedic adjustable mattress - this way her body can rest more comfortably and thus speed up the trip down the road of recovery.

Since this was happening in real-time, this thoughtful husband found his way to Gallery Furniture with an idea to surprise his wife with the world's greatest mattress - the Gallery Furniture Adjustable Tempur-Pedic Sleep Set.  Knowing that only one store in America could possibly fulfill his request is what drove this great customer to come to Gallery Furniture for an adjustable Tempur-Pedic.  He came in and said very matter-of-factly: "I gotta have this Tempur-Pedic adjustable bed and it needs to be in my home, installed, and set up in two hours before my wife arrives so I can surprise her!'

The Gallery Furniture crew sprang into high gear, and a phone call was made to the relocated Gallery Furniture warehouse in Sugarland (moved there due to the devastating fire of May 21st) - and it was communicated in no uncertain terms that this delivery to The Woodlands must be fully set-up in less than two hours.   Following in the footsteps of the famous 217 B.C. crossing of the Alps by Hannibal and his army, the warehouse replied simply "Sir, we will find a way or make the way."

Readers should keep in mind the distance from the Gallery Furniture Sugarland Warehouse to The Woodlands location is roughly 55 miles - and the Gallery Furniture warehouse team must not only load the Gallery Furniture Adjustable Tempur-Pedic sleep set into the truck, but the delivery team must set up and have this Allura model operational within two hours.   Well, wouldn't you know it - the highly customer-focused world-class Gallery Furniture delivery team made their goal by having the Allura Adjustable Tempur-Pedic set-up, installed, and ready for use within one hour and forty-five minutes.  As a matter of fact, the Gallery Furniture delivery crew passed the arriving couple on the way out the door, with a very happy husband and a lovely wife well on her road to recovery thanks to the miracle mattress that is the Gallery Furniture Tempur-Pedic.  All with fifteen minutes to spare.

This is how Gallery Furniture rolls.

A Visit from a USO Volunteer at Gallery Furniture

Don Thomas dropped by Gallery Furniture today, and took time to tell his Gallery Furniture story.  "I had to come in and tell Mack that I remembered all these years later when my son had just moved to Houston and boy, let me tell you, he was just starting out at his first real job and I went up and asked Mack if there was anything we could do for my boy - and wouldn't ya know it, he went ahead and waived the delivery fee.  That was good, because we did buy a lot of furniture and that was a very nice gesture Mack made.  My family - and my son - really appreciated it."

When asked what brought Mr. Thomas to Gallery Furniture today, he smiled and said "Well, of course, what so many people come here for - I need a quality mattress.  I had been putting it off, but recently when Mack had renovated the Bush Intercontinental Airport USO where I volunteer, I remembered to come on by."  You see, it turns out Mr. Thomas is a proud USO Volunteer, showing his true patriotic spirit by serving the service men and women in the armed forces by giving of his free time at the USO at Bush Intercontinental Airport.  USO centers, like the one decorated by Gallery Furniture at Bush Intercontinental Airport, give the soldiers a sense of home and a place they can unwind as they move from base to base and to and from the forward lines of conflict.  These USO centers are havens of rest, a place to reconnect with family using computer terminals, or just somewhere to catch some well-earned Zzz's as they wait for the next plane to come in.  Mr. Thomas is proud to volunteer at the Bush USO Center, and had this to add:

"I told Mack that the Bush Center was once just a basic USO center - but now, with everything Gallery Furniture has done for the USO Center at Bush, it is truly a world-class USO center.  I mean, wow, everything, the furniture, the sofas, the chairs are top notch, the quality office chairs [built to order by United Leather of Dallas, TX], the lamps, the artwork, everything - just is quality and wonderful.  It is put together well, looks beautiful, and the place is outstanding."

Mr. Thomas then suddenly remembered he had to back to his Gallery Furniture saleswoman Shala, who normally works with Gallery Furniture's hand-made and natural-dyed rugs, and he said "You know, I came in here for a mattress, and my son has a Gallery Furniture Tempur-Pedic, and I am thinking of learning more about them myself - my son raves about his, and he says wonderful things about his Tempur-Pedic, I need to try them out."  Shala then took Mr. Thomas over to Ceasar in the gorgeous Gallery Furniture Tempur-Pedic showroom and from there, Mr. Thomas expressed again his gratitude and thanks for Mattress Mack.

"I have to say, I have been coming here for years, and it meant so much to my family and me that first time we came in here for my son - I am happy to be back.  And a big thanks to everyone at Gallery Furniture for all the hard work you folks do for the USO, that means a lot for the troops!"

And thank you, Mr. Thomas, not just for being one of the world's greatest Gallery Furniture customers, but also for your continued support and volunteer work with the USO.

Taking Great Care of Customers is the Gallery Furniture Way

Taking great care of customers is what Gallery Furniture is all about.  Sometimes I forget how much a set of new furniture and home theater electronics from Gallery Furniture means for our great customers.  Recently, Gallery Furniture's world class delivery team delivered a houseful of furniture and electronics to a wonderful customer out in Livingston, Texas.

Upon the driver's return, I found out that our Livingston customer had their home destroyed by Hurricane Ike, and they had been displaced as a result.  Now, 365 days later, they were delighted to have their new house full of Gallery Furniture living room, bedroom, dining room, and home electronics all delivered and installed flawlessly.  The expert Gallery Furniture delivery team once again showing how to take great care of the world's greatest customers.

Gallery Furniture's Livingston customers were happy to find out from their furniture delivery team that the original location at 6006 I-45 North between Tidwell and Parker is once again back at 100% operation, and open for the business of serving and delighting the world's greatest customers with same-day delivery and a wide selection of living room furniture, dining room furniture, home theater and electronics, leather and reclining sofas, loveseats, and chairs, and of course, the world's greatest mattress, the Gallery Furniture Tempur-Pedic.

Learn what Gallery Furniture's wonderful Livingston, Texas customers have learned - that Gallery Furniture is open 100% to take great care of you, the world's best customers.  Drop by 6006 I-45 North between Tidwell and Parker TODAY and enjoy great savings, same-day delivery and world-class customer service.

Customers all the time ask: “What makes Gallery Furniture tick?”

The answer is simple - it's the great Gallery Furniture staff members who are 100% dedicated to delighting and satisfying customers TODAY.  And yes, that means TODAY - without any asterisks, with no exclamation points, and certainly no fine print.  The Gallery Furniture staff works hard, today and every day, for you - the world's best customers.

Gallery Furniture was devastated on May 21st by a fire that wiped out close to 95% of total inventory.  With that inventory having been consumed by a ferocious blaze that was valiantly fought by the Houston Fire Department, it meant the only inventory left were the floor models at the second Gallery Furniture store - Gallery Furniture Post Oak located at 2411 Post Oak Boulevard next to the Container Store and situated across from the Galleria.  For a short while, many a Gallery Furniture staff member called 2411 Post Oak Boulevard home.

The next day, Friday May 22nd, showed the promise of a new beginning because by 5:00 p.m. Gallery Furniture had secured a new warehouse space.  And with the speed, dedication, and audacity that the Gallery Furniture team embodies, the staff swiftly went to the task of unloading 15 truckloads of furniture and bedding - then proceeded to deliver 200,000 dollars worth of customer's orders by midnight.  To many outsiders, the task may have seemed insurmountable and impossible.  However, the insatiable desire of the Gallery Furniture family to satisfy and delight customers in the spirit of TODAY won the day, and the unquenchable thirst to bring joy to others even in the face of our own sadness allowed us to fulfill customer commitments. 

Indeed, what does make Gallery Furniture tick?  A staff whom I consider to be the best, the most dedicated, and the hardest working group of individuals I have ever had the pleasure of working with.

If you have been dissatisfied with another retailer, then give Gallery Furniture a try - homegrown and local, let the Gallery Furniture staff amaze and delight you with their hard work and dedication to delighting you - the world's best customers - TODAY!

Gallery Furniture - Total Home Furnishing, Design, and Installation Experts

 
The pictures you see in this blog are Houston and Galveston homes decorated by Gallery Furniture design experts.  If you are in need of decorating assistance, let Gallery Furniture's team of experts decorate your Houston - or Texas - home beautifully, stylishly, and with the wide selection available at Gallery Furniture.  From furniture to rugs, from accessories to home theater seating and electronics, Gallery Furniture can install and decorate a house full of product for you at no additional charge!

What's more, you can rest assured that the installation of your beautiful new furniture, accessories, rugs, and home theater electronics will be conducted by Gallery Furniture experts - seasoned professionals in the home furniture industry with decades of combined experience and thousands of hours of professional training in every field.  Installation and completion of these beautiful homes shown here were conducted by Gallery Furniture experts with teams of six to eight Gallery Furniture installation professionals who worked 12 to 14 hour days to please and delight the world's greatest customers at no additional charge.

These homes, fully decorated with Gallery Furniture living room pieces, dining room sets, bedroom suites, rugs, accessories, and home electronics, were done at no additional charge and to the complete and total satisfaction of the customers.  You can expect the same level of experience, expertise, speed and service when Gallery Furniture brings in your house full of furniture, accessories, rugs, and electronics.

Great furniture, great accessories, world class rugs and the latest in home electronics - even total home automation systems like QWebL  - Gallery Furniture does it all for you with expert decorators, installation professionals in every field, for folks just like you when you buy a house full of furniture at Gallery Furniture.

And oh, by the way, Gallery Furniture does road trips!  Gallery Furniture has delivered a house full of furniture and conducted installations around Texas and across the globe - from Austin, Dallas, San Antonio to New Orleans, Los Angeles, and Washington, D.C. and from New York, New York to Hawaii & Cabo San Lucas, if you need a houseful of furniture and more delivered and professionally installed, then Gallery Furniture IS YOUR ONE-STOP SHOP for furniture, accessories, rugs, home electronics, and interior design.  Whether it's Houston or anywhere in the world, your fully furnished dreams begin at Gallery Furniture TODAY!

I Work Late – Just Like You. I Get Up Early – Just Like You.

I'm trying to support my family and community just like you.  At Gallery Furniture, we strongly believe in the Judeo-Christian Work Ethic, and just like you - we are working hard to bring the bright, sunny future into the present TODAY.

 

Please come visit the new and improved Gallery Furniture at 6006 North Freeway as well as the Gallery Furniture store located across from The Galleria at 2411 Post Oak Boulevard.  Whether you visit the original location or the new Gallery Furniture Post Oak, one thing is certain - you'll find hard-working Houstonians, just like yourself.  Gallery Furniture employees have an unquenchable desire to serve and delight customers like yourself - it's our spirit and work ethic that guided Gallery Furniture to 100% just 100 days after the devastating fire on May 21st.


      

Gallery Furniture wants to help you and your family by improving the quality of your home though offering in the best in comfort and value - from beautiful solid wood dining room and bedroom furniture to gorgeous children's furniture, to getting a great night's sleep in a Gallery Furniture Tempur-Pedic and more.  Come let us help you live your dreams TODAY!