Official Blog of Gallery Furniture's Mattress Mack of Houston, TX

One Loyal Gallery Furniture Customer Spreads the Word... TODAY!

Long-Time Customer Danessa Turns Simon into a Gallery Furniture Loyal Customer!

Her name is Danessa, and she's been coming to Gallery Furniture for about seven years now - she fondly recalls her first trip to Gallery Furniture for a dining room table back then.  "I was a single mom," Danessa said, "and Mack was right there in the store when I came in looking for a dining room table.  My children and I had been wish shopping for some time, and it was time to buy.  The dining room set I wanted was still available and they were getting ready to tag it with a price."

Danessa was then shocked and pleasantly surprised when Mack walked up, grabbing a price tag when she realized she shouldn't be waiting and said "Here's the price, how does this look?" Danessa was stunned at the low price of the table - "We had looked around, and Mack really took good care of me as a single mom, and the table and chair set was going for about 700 everywhere else in town at the time, and Mack had it for 325!"

That moment was a defining moment for Danessa - she has been coming back ever since, and, as she added: "I bring everyone I know to Gallery Furniture!  This is Simon's first time!  He's a newbie here!"  Danessa laughed, and so did Simon, as Danessa recalled other purchases she made at Gallery Furniture.  "I had been looking at a Dream Deal at one point, then I ended up buying more than just that, as I picked other items out that were here - and so there is no other place to buy furniture as far as I am concerned."

Simon, now a Gallery Furniture believer, was not as convinced at first, and took Danessa to Roomstore and other competitors before the purcahse of their new gorgeous Coaster dual-toned panel bedroom set at Gallery Furniture.  "I took her around to other stores, and she was set on Gallery Furniture the whole time."  Adds Danessa: "I knew there was no where else to shop for me.  Especially since that awful fire, I had to come out and show my support for Mattress Mack and Gallery Furniture."

And Simon's new opinion of Gallery Furniture? "I admit, this is the best deal in the whole city.  I mean, we went everywhere, and well, this is the best price and the best deal for this set but you wanna know what really gets me - it's the solid feel of the wood that you can feel.  The solid furniture at Gallery Furniture is just sturdy, and you can hold it and feel it.  You go to those other places, it's all, like, particle board and junk.  Here, you get the value and the quality.  It's nice."

Danessa couldn't help but chuckle and add, "I knew I'd make a believer out of him!  He's on board the train now!"

After a good laugh, Danessa then took some time to discuss her thoughts the night of the Gallery Furniture fire May 21st: "It was sad, it was more to me than just some business having a disaster, it felt like a loved one, a member of my family, was going through a horrible time.  My kids cried and cried, they came to me and asked if Mr. Mack would need help and they offered to come by and help do anything later, clean up, or something.  It was sad for us all, so I was so excited to hear about the reopening.  It's just so tragic that something so bad happened to a man who gives so much to the community."

Simon quickly added: "I had family displaced by Katrina that came to Houston, and they got all their furniture at Gallery Furniture and still order from here, even the ones that moved back."  Quickly, Danessa noted that her aunt and uncle, also displaced by the ravages of Katrina, shopped at Gallery Furniture.  

So, now that Simon has had his first Gallery Furniture experience, what does he have to say? "I will definitely be coming back!"

As for Danessa, she does have one thing she'd like to see different at Gallery Furniture: "Why don't we get a University of Houston home theater room installed?  They had a UT one and a Texas A&M one after all!"

A Warm Tribute to the Gallery Furniture Staff from Valued Customers

Gallery Furniture is proud to call the Houston area home.  More than that, we're happy about being able to serve the world's greatest customers whether in the store, at the warehouse, over the phone, online, or after the sale!

Customers like Larry and Mary H. of Dickinson, TX below make Gallery Furniture's day brighter when they send in warm letters like the one we received at Gallery Furniture's inbox:

Hi Mack,

Larry and Mary H. here: We're loyal, satisfied, long time customers who would like to take this opportunity to single out and compliment some of your hard working staff who went above and beyond to treat us as special customers. This experience occurred during an exchange of furniture and involved your warehouse and delivery staff.

Jeremy Hunt
Aaron Garrett
Henry Rodriquez
and Zak....

...either during deliveries or our warehouse visit to exchange an item, all went out of their way to make us feel like valued customers. They certainly amplify what you and the rest of your staff work so hard to achieve...providing good products at good prices and special customer service that result in loyalty and satisfaction from your patrons.  
These guys are an asset to you and Gallery Furniture and deserve the recognition.
 
Good luck with your new facilities. You all will survive the set back because of your passion to provide a good product, excellent customer service, the spirit and determination exhibited by you and your team and certainly with support from 
your loyal customers and friends...like us.
 
Larry and Mary H.
PS...I have attached two photos...one of my Dad a few months ago [Editor's Note:shown below] and the other with the warehouse staff today [shown above]

A big thanks to Larry and Mary H. of Dickinson for their family's support of Gallery Furniture and for their kind words and well wishes as we move forward and prepare for the Gallery Furniture grand opening party at 6006 I-45 North between Tidwell and Parker on 07.04.09!

Customers Find the Rug they Need at Gallery Furniture!

     Gallery Furniture has experts in all areas of furniture. Rug Expert Fred was able to help Scott, who came  to buy a rug for his home.  Fred was was more than happy to use his extensive knowledge of rugs to help the customer find the perfect rug for his home. 
    Returning customer Scott shops at Gallery Furniture because of the great customer service he receives. He often mentions how comfortable the Temper Pedic mattress he purchased at Gallery Furniture is, and how it helped lessen his back pains.  Scott compliments the movers who delivered his bed, because of how friendly and helpful they were. 
    When referring to Gallery Furniture, Scott always has great things to say. The reason I keep coming back to the store is because it is a great place to see friendly faces and I love the great selection". Come to Gallery Furniture today where you can buy it TODAY and get it TODAY!

From Chile To Gallery Furniture!

Rumors of the unique shopping experience Gallery Furniture offers caused the SanMartin family to come to Gallery Furniture! Originally from Chile, the SanMartin family now live in Galveston, and came to Houston looking for bedroom furniture. 

The SanMartin family came Gallery Furniture because of all the good things they have heard of it, and were excited to find that Gallery Furniture had exactly what they were looking for and at the right price!  The SanMartin family were happy to find that the rumors of great customer service were true. They found that Gallery Furntiure was exactly as people had said: Great selection, great prices, and customer service!

After their shopping expereince Mr. SanMartin said, " They were right! and the prices are very good!"  Gallery Furniture truly save you money!  Don't wait any longer and come to Gallery Furniture to get the best prices and selection, and of course you can buy it TODAY and get it TODAY!

The Competition Does Not Compare!

Long-time customers Terry and Diane make it a point to go to Gallery Furntiure when purchasing a new piece of furniture.  They fell in love with Gallery Furniture during their first visit because of the “great sales people,” and quality customer service!  Their high expectations were met and exceeded during their recent visit.  Diane said the assistance received from Eric and Gregory while they shopped was “very good" and that they were "friendly and accommodating.”

Over the years Terry and Diane love how they continually receive great service and great deals! 

Many customers, like Terry and Diane only shop at Gallery Furniture because they have had horrible experiences at other furniture stores.  During one experience, when Terry and Diane went to another Houston furniture store, they made a purchase and were led to believe that they had 15 months of  no interest and no payments, but due to misinformation about the financing, their credit was harmed.  After this horrible experience they came to Gallery Furniture and found just what they were looking for!

So come to Gallery Furniture where the “deals are good and the sales people are wonderful!”

.

Gallery Furniture Customers are DEFINITELY Like Family

Today, Gallery Furniture had one customer, Lynn Wright, who came by to buy a Toshiba 52" TV (on sale now at Gallery Furniture at the 46" price!) so she could play Wii Fit Bowling, she stopped her Electronics Expert Adan Gutierrez to ask for Gil from the Marketing Section.  Adan didn't know why, but he went got Gil and said "Hey, Gil, there's a monogram lady here to see you!"

Gil knew who it was and went with Adan to meet Lynn and her sister Winona and nephew Cory (Winona and Cory drove in from Orange because they wanted to visit Gallery Furniture since Cory had never been here) and while it was Winona that wanted to shop, it was Lynn that took a home a new HDTV!

Adan then learned how they knew each other.  "I've been doing business with Lynn for a while, she does some personal monogram work for me," Gil told Aggie Intern Sofia, "she's right over by where I live - her shop is in the Rice Village - and she's a great person, I am glad to see her shopping at Gallery Furniture!"  Turns out that Lynn's monogram business, Monogram Market & More, has done work for schools, churches, and many fraternities and sororities at Rice University.  And Lynn has the same customer service values that Gallery Furniture does, saying "It's important to get the job done right!"

Lynn had some pretty kind words for Gallery Furniture: "It's an experience.  It's just that simple to say - it is an experience.  My nephew Cory had never been here before and he said this place is just amazing."  Turns out that Lynn was replacing a TV she had previously bought from Gallery Furniture years ago, which sits on a piece of furniture she also bought at Gallery Furniture years ago.  "I'm very excited, I am having the TV delivered tomorrow since I'll be busy today!" 

As to her Gallery Furniture Electronics Expert Adan, Lynn had some nice words: "Adan was just wonderful!" and then went on to say "I love it here, they have cookies and cold drinks and the folks that work here make you feel like you are right at home!"

Gallery Furniture's customers do feel at home because they are part of the Gallery Furniture family, and Lynn is no exception - and like a smart Gallery Furniture shopper, she took advantage of the in-home electronics service plan to protect her television and extend help beyond the manufacturer's one year warranty!

Above, from left to right, Gil, Lynn from Monogram Market and More, and Gallery Furniture Electronics Expert Adan.

The Dream Deal Delights Customers

Gallery Furniture loves to delight customers. Tammy, recently bought Dream Deal #1.  She liked it so much she had to call Gallery Furniture ecstatic with joy, to rave about her purchase.

For the low price of $1999.99 Tammy received a sofa, loveseat, coffee table, two end tables, two lamps, an entertainment center, and a beautiful flat screen 42” HD TV! She couldn’t believe that she had purchased a room full of furniture for such a low price! Tammy was so impressed she even forwarded emails with information about the Dream Deal to her friends.  Tammy's favorite piece of the dream deal package was the beautiful HD TV that she enjoyed for the holidays.

Even though Tammy is a long-time Gallery Furniture customer and had purchased Tempur-Pedic mattresses before.  She was still impressed with the store experience and expressed that Gallery Furniture exceeded her expectations!

Tammy was so excited, she couldn't help but to keep saying, "I love you Gallery Furniture, I love the furniture from the dream deal, and I love Mack for all his contributions to the community!" Come to Gallery Furniture TODAY and find out what your favorite piece of the dream deal is! There is a large range of furniture to choose from in different styles, colors, and material. Get your DREAM DEAL TODAY!

The Reason Gallery Furniture is Here

Here at Gallery Furniture, service is a number one priority.  The Gallery Furniture staff is here for you.  Whenever you come to Gallery Furniture looking for that next exciting purchase, you are going to find nothing but the best service, quality, prices and selection.

 

Gallery Furniture employees like to think of their job as making your day better and not to just getting the most money - after all, Gallery Furniture staff are non-commissioned.  Having our customers leave better than when they came in is a primary focal point of the reason Gallery Furniture has such a fun time delivering great service with great prices and big selections.  Gallery Furniture believes that shopping should be a time of enjoyment and relaxation, while at the same time having a convenience of great selections and low prices.

At Gallery Furniture, employees like to make your day better not by focusing on commission, but by focusing on you.  

Your Gallery Furniture shopping experience begins by being greeted with a smile and a Texas-sized welcome.  To make your shopping experience easier, Gallery Furniture shows you the way around the over 1000,000 square feet of space.  Offering you a cold drink, warm cookies, or hot chocolate are part of the Gallery Furniture commitment to making sure you have fun while shop! 

Galery Furniture wants you to find what you want, and what works for you and your family.  After an enjoyable shopping experience, when you leave through the door one of the employees or Mattress Mack himself thanks you for shopping with Gallery Furniture, because you are truly the reason Gallery Furniture is here - each and every day.

 

Gallery Furniture Truly is Quality!

Gallery Furniture doesn’t only talk about quality, Gallery Furniture is committed to it.  Proof of this was given by a country hutch purchased by the Swick family, when they moved from El Paso to Houston eight years ago.  

Mrs. Swick has a strong emotional attachment to her mother’s tea sets.  They hold many wonderful memories of her family and mother.  When they evacuated for Hurricane Ike Mrs. Swick wondered if her mother’s tea sets would be safe in the hutch.  She had no idea this statement would be put to such a test, because when they came back they found a 90 ft tree had fallen right through the middle of their home! Mrs. Swick expected water and wind damage but never a 90 ft tree in their home! 

She was devastated  because the tree fell right on the hutch where her mother’s tea set had been.  She just knew they were destroyed.  But when her husband and kids crawled under the tree and managed to pry off a piece from the hutch, incredibly not one tea set had been broken!  Mrs. Swick was so surprised and amazed, that she calls it, “the best buy of my life!”  And wrote a letter thanking Gallery Furniture for being honest and actually selling quality furniture. 

There you have if folks! Proof of Gallery Furniture’s commitment to quality.  So don’t waste your time and money going to other furniture stores.  Come to Gallery Furniture where you will find great service, commitment to quality, and like always same day delivery. TODAY!

Gallery Furniture Takes Care of You

This holiday season, Gallery Furniture has been overwhelmed by stories of customers who have found just what they needed in the huge selection and friendly service at the store. Some have been loyal customers for years, others are newly converted after less than fantastic experiences at other furniture stores. Either way, Gallery Furniture greatly enjoys hearing how the store has made your life better. The following stories are from two recent customers.

Lawrence came in to Gallery Furniture with his wife and little girl to purchase a cocktail table from the contemporary collection. He had an excellent experience last time he’d visited; the dining room set he’d purchased had far exceeded his expectations. This time, Lawrence found the perfect cocktail table, and is very excited about showing it off. He told us he would definitely be back for his next purchase and would recommend Gallery Furniture to friends and family. Lawrence and his family love being able to choose from such a huge inventory of furniture and receive their purchase TODAY!

Paul and his family had been all over Houston trying to find the perfect living room set. They went to the Dump, but just couldn’t forget that Gallery Furniture promises to save you money and deliver TODAY! They soon came to Gallery Furniture and found exactly what they wanted. Juan helped them pick out matching leather couches to fit the current style of their home. They said they were so lucky to find exactly what they wanted and were very impressed with how easy the experience had been.

Paul’s wife couldn’t express enough how positive their experience was and how they can’t wait to tell their friends. Everything in the store, from the play ground for the kids, to the food deli, to the amazing service impressed them immensely; next time they need furniture, their first stop will be Gallery Furniture.