Official Blog of Gallery Furniture's Mattress Mack of Houston, TX

What Do You Pay for Comfort?

 
Ernie R. of Houston bought a Gallery Furniture Tempur-Pedic sleep set about two Saturdays ago and his family is already singing the praises of the world's greatest miracle mattress.  "Let me back up a bit and give you a history of what we have gone through," Ernie said, "first, we had a Simmons mattress that we bought and I'm just gonna say it - that thing was not worth a crap.  After that we got one of those spin-off memory mattresses, you know, at an alternate store.  That didn't work, either."

Turns out that Ernie's wife was bearing the worst of the bad night's sleep.  "My wife has a very stressful job, and I mean very stressful - she has back aches, neck aches, a knot in her shoulder that won't go away.  It had gotten to the point where she is so stiff and the pain was so bad that when she turned in her seat in the car she had to maneuver her whole body to check blind spots."

Ernie felt bad, because he had felt that he tried everything - "You start trying everything because this is the woman you love, and so it visits to the chiropractor, professional deep tissue massages, the heat massages, heating pads, the whole thing.  Finally we went to Gallery Furniture and got a Tempur-Pedic that Saturday when enough was enough."

Turns out they were pleased starting with the delivery of their Gallery Furniture Tempur-Pedic, before they even had gotten a night's sleep in it.  "Let me tell you, we bought it on a Saturday and got it that same night - and I am glad that I had the Gallery Furniture delivery team put it together, because that thing was a beast to assemble.  There was no way I could do it, and the Gallery Furniture guys did it fast."

And now, two weeks later, how is everything at Ernie's house with their Gallery Furniture Tempur-Pedic?

"My wife is so happy, and that makes me happy - she sleeps through the night.  The neck pain?  That's gone.  The knot in the shoulder?  That's gone.   Shoulder pains? Those are gone.  I mean, she sleeps through the night without waking up once, and that's great.  The bed is fantastic!"

Ernie did have one last passing thought on the Gallery Furniture Tempur-Pedic, one to share with his great fellow Gallery Furniture customers.  "I thought to myself, man, this is a lot to pay for a mattress - it really just, wow, it's a lot.  But when you sit and think about it - what DO you pay for comfort?"

Gallery Furniture - Same Day Delivery, and Here's How.

 
Customers who buy furniture at Gallery Furniture are constantly asking us: "Can Gallery Furniture really deliver my furniture and electronics tonight?"

 
The answer, unequivocally, is yes - and here a few reasons why the answer is always YES to you at Gallery Furniture.  First and foremost, Gallery Furniture is totally customer-centric - we believe if you spend your money today, then your selection should be in your house tonight - no exceptions.  Secondly, Gallery Furniture is set-up logistically to accomplish same-day delivery.  This is what we live for - delighting you, the world's greatest customers and delivering furniture & electronics to your home TODAY!

Simply put - the merchandise is in the store, the order execution is quick, the warehouse will have the product pulled, assembled, and loaded in minutes.  And a few short hours later, your product will be in your home tonight.  Fast, fast, and fast - this is how Gallery Furniture rolls.

 
Don't settle for backorder slips and broken promises - buy your furniture, electronics, and home theater seating at Gallery Furniture today, and save money at Gallery Furniture today… and it's always delivered tonight!  Gallery Furniture is all about delighting you each and every day by delivering to your home your great furniture and electronics TODAY!

As a customer just called and told me on the phone: "Gallery Furniture lives up to everything you and say and you do it better than anyone else!"

This is How We Roll.

At Gallery Furniture, it's all about delighting customers. Period, paragraph, end of argument.  Just a few days ago, a gentleman came into Gallery Furniture at 6006 I-45 North between Tidwell and Parker with a most urgent request.  His wife had recently had open heart surgery at the Texas Medical Center and was returning to their home in The Woodlands that same afternoon.   During the outpatient release conference, the doctor had recommended that his wife sleep on a Tempur-Pedic adjustable mattress - this way her body can rest more comfortably and thus speed up the trip down the road of recovery.

Since this was happening in real-time, this thoughtful husband found his way to Gallery Furniture with an idea to surprise his wife with the world's greatest mattress - the Gallery Furniture Adjustable Tempur-Pedic Sleep Set.  Knowing that only one store in America could possibly fulfill his request is what drove this great customer to come to Gallery Furniture for an adjustable Tempur-Pedic.  He came in and said very matter-of-factly: "I gotta have this Tempur-Pedic adjustable bed and it needs to be in my home, installed, and set up in two hours before my wife arrives so I can surprise her!'

The Gallery Furniture crew sprang into high gear, and a phone call was made to the relocated Gallery Furniture warehouse in Sugarland (moved there due to the devastating fire of May 21st) - and it was communicated in no uncertain terms that this delivery to The Woodlands must be fully set-up in less than two hours.   Following in the footsteps of the famous 217 B.C. crossing of the Alps by Hannibal and his army, the warehouse replied simply "Sir, we will find a way or make the way."

Readers should keep in mind the distance from the Gallery Furniture Sugarland Warehouse to The Woodlands location is roughly 55 miles - and the Gallery Furniture warehouse team must not only load the Gallery Furniture Adjustable Tempur-Pedic sleep set into the truck, but the delivery team must set up and have this Allura model operational within two hours.   Well, wouldn't you know it - the highly customer-focused world-class Gallery Furniture delivery team made their goal by having the Allura Adjustable Tempur-Pedic set-up, installed, and ready for use within one hour and forty-five minutes.  As a matter of fact, the Gallery Furniture delivery crew passed the arriving couple on the way out the door, with a very happy husband and a lovely wife well on her road to recovery thanks to the miracle mattress that is the Gallery Furniture Tempur-Pedic.  All with fifteen minutes to spare.

This is how Gallery Furniture rolls.

Taking Great Care of Customers is the Gallery Furniture Way

Taking great care of customers is what Gallery Furniture is all about.  Sometimes I forget how much a set of new furniture and home theater electronics from Gallery Furniture means for our great customers.  Recently, Gallery Furniture's world class delivery team delivered a houseful of furniture and electronics to a wonderful customer out in Livingston, Texas.

Upon the driver's return, I found out that our Livingston customer had their home destroyed by Hurricane Ike, and they had been displaced as a result.  Now, 365 days later, they were delighted to have their new house full of Gallery Furniture living room, bedroom, dining room, and home electronics all delivered and installed flawlessly.  The expert Gallery Furniture delivery team once again showing how to take great care of the world's greatest customers.

Gallery Furniture's Livingston customers were happy to find out from their furniture delivery team that the original location at 6006 I-45 North between Tidwell and Parker is once again back at 100% operation, and open for the business of serving and delighting the world's greatest customers with same-day delivery and a wide selection of living room furniture, dining room furniture, home theater and electronics, leather and reclining sofas, loveseats, and chairs, and of course, the world's greatest mattress, the Gallery Furniture Tempur-Pedic.

Learn what Gallery Furniture's wonderful Livingston, Texas customers have learned - that Gallery Furniture is open 100% to take great care of you, the world's best customers.  Drop by 6006 I-45 North between Tidwell and Parker TODAY and enjoy great savings, same-day delivery and world-class customer service.

A GALLERY FURNITURE TEMPUR-PEDIC STORY: Easy to Use and Very Restful!

 Lynn Waltmon, a volunteer with the Holy Name Passionate Retreat Center in Katy, dropped in to Gallery Furniture today, and wanted to thank Mattress Mack for the great rest he'd been getting on his Gallery Furniture Tempur-Pedic. Lynn works closely with the Holy Name Retreat Center charity, and his coordination of their annual Gold Tournament means that Lynn needs the energy to help raise money for this retreat center used heavily by the Archdiocese of Galveston-Houston.

"I bought my adjustable Tempur-Pedic at Gallery Furniture about one year ago from Billy (salesperson Billy The Kid), and let me tell you, that Tempur-Pedic is comfortable as heck! Now, I'm 82 years old, and I have good energy for everything I do, it's just that the Tempur-Pedic really adds to it!" Lynn went on to add: "You know, I had back surgery some time ago, and with my Gallery Furniture Tempur-Pedic I have slept like a baby through the night. I do have bad acid reflux to boot, and yes I take medication for it, but since I got my adjustable Tempur-Pedic there has been no more acid reflux. It really helped being able to adjust the bed, and that, I think, was key to the great night's sleep and to help settle down my acid reflux at night! It really works."

Lynn added some other points that he enjoyed about his Gallery Furniture Tempur-Pedic: "It's just so easy to use, the features are easy on the remote – hit a button for the massage feature, hit a button to go up or down, so simple. Best part is, unlike my old mattress, the Tempur-Pedic did not mean I have to do any flipping or moving or rotating or any of that stuff. That really hurt my back, and at one point I was having my son come over to help me with my mattress, and with this Tempur-Pedic I don't have to do any of that. Just so easy to use and very convenient. Tempur-Pedic makes a great product and it really works great for older folks like me – it's easy to get in and out of bed with the adjustable Tempur-Pedic. Press one button and that's it – easy-in and easy-out. Best part of the adjustable is not just that it's perfect for older people, it's also easy to set for comfort. I put my feet up a bit, I have a setting for reading and watching TV, I have one for sleeping, and all just so easy! I recommend the Tempur-Pedic to all my family and friends, no question."

Lynn wanted to make sure all of Houston understood just how easy it was to operate a Gallery Furniture Adjustable Tempur-Pedic – "It's so easy to use, a 2-year-old could operate it."

Customers just like you, and Lynn, enjoy the benefits of a great night's sleep from a Gallery Furniture Adjustable Tempur-Pedic.  A better life, and a better night's sleep, waits for you!  Just call Gallery Furniture's Tempur-Pedic hotline at 713.694.5570 and start your better life TODAY!

GALLERY FURNITURE TEMPUR-PEDICS TAKE YOUR STRESS AWAY!

Long time Gallery Furniture shopper Steve S. of Tomball dropped by Gallery Furniture for an American-made Franklin recliner today and wanted to stop and let all of Houston know about the great sleep he and his wife continue to enjoy on their Gallery Furniture Tempur-Pedic.

"My wife and I came in, I would say about two years ago, I was not getting the sleep I need on my inner spring mattress, and I spoke with Mack and he suggested I try a Tempur-Pedic," Steve said, adding that "you know, I tested it, liked it, and Service Manager Laura actually handled the sale, and it was amazing difference once we got it home that night."

Just how amazing is their Gallery Furniture Tempur-Pedic? "Well, we're retired teachers, my wife and I, and after thirty-seven years of teaching in the Special Education field, there is plenty of tension and stress that gets built up - and after two weeks the Tempur-Pedic took all of our stress away.  The Tempur-Pedic conformed to our bodies - and our back and neck problems just went away!  You start to feel your energy level go up!"

Steve went on to talk about the great comfort he and his wife have on their Tempur-Pedic: "What's amazing is that you can fall asleep in any position you prefer - side, back, whatever - and you wake feel energized, refreshed, and rested.  It's something else, it really is!"

When asked just how long Steve has been shopping with Gallery Furniture, Steve paused a few minutes then said "You know, since the late 80's - what I love the most about shopping at Gallery Furniture is that when I shop, I want a counselor.  I don't want a salesperson, I really need a counselor.  Someone to guide me, not push me.  And Gallery Furniture does that - Gallery Furniture helps you make a decision.  If there is ever a problem, you come back and you are taken care of.  Everything in the house is from Gallery Furniture - the leather stuff we have, dining room, the den, this new recliner, and of course our Tempur-Pedic.  I just won't go anywhere else!"

One Loyal Gallery Furniture Customer Spreads the Word... TODAY!

Long-Time Customer Danessa Turns Simon into a Gallery Furniture Loyal Customer!

Her name is Danessa, and she's been coming to Gallery Furniture for about seven years now - she fondly recalls her first trip to Gallery Furniture for a dining room table back then.  "I was a single mom," Danessa said, "and Mack was right there in the store when I came in looking for a dining room table.  My children and I had been wish shopping for some time, and it was time to buy.  The dining room set I wanted was still available and they were getting ready to tag it with a price."

Danessa was then shocked and pleasantly surprised when Mack walked up, grabbing a price tag when she realized she shouldn't be waiting and said "Here's the price, how does this look?" Danessa was stunned at the low price of the table - "We had looked around, and Mack really took good care of me as a single mom, and the table and chair set was going for about 700 everywhere else in town at the time, and Mack had it for 325!"

That moment was a defining moment for Danessa - she has been coming back ever since, and, as she added: "I bring everyone I know to Gallery Furniture!  This is Simon's first time!  He's a newbie here!"  Danessa laughed, and so did Simon, as Danessa recalled other purchases she made at Gallery Furniture.  "I had been looking at a Dream Deal at one point, then I ended up buying more than just that, as I picked other items out that were here - and so there is no other place to buy furniture as far as I am concerned."

Simon, now a Gallery Furniture believer, was not as convinced at first, and took Danessa to Roomstore and other competitors before the purcahse of their new gorgeous Coaster dual-toned panel bedroom set at Gallery Furniture.  "I took her around to other stores, and she was set on Gallery Furniture the whole time."  Adds Danessa: "I knew there was no where else to shop for me.  Especially since that awful fire, I had to come out and show my support for Mattress Mack and Gallery Furniture."

And Simon's new opinion of Gallery Furniture? "I admit, this is the best deal in the whole city.  I mean, we went everywhere, and well, this is the best price and the best deal for this set but you wanna know what really gets me - it's the solid feel of the wood that you can feel.  The solid furniture at Gallery Furniture is just sturdy, and you can hold it and feel it.  You go to those other places, it's all, like, particle board and junk.  Here, you get the value and the quality.  It's nice."

Danessa couldn't help but chuckle and add, "I knew I'd make a believer out of him!  He's on board the train now!"

After a good laugh, Danessa then took some time to discuss her thoughts the night of the Gallery Furniture fire May 21st: "It was sad, it was more to me than just some business having a disaster, it felt like a loved one, a member of my family, was going through a horrible time.  My kids cried and cried, they came to me and asked if Mr. Mack would need help and they offered to come by and help do anything later, clean up, or something.  It was sad for us all, so I was so excited to hear about the reopening.  It's just so tragic that something so bad happened to a man who gives so much to the community."

Simon quickly added: "I had family displaced by Katrina that came to Houston, and they got all their furniture at Gallery Furniture and still order from here, even the ones that moved back."  Quickly, Danessa noted that her aunt and uncle, also displaced by the ravages of Katrina, shopped at Gallery Furniture.  

So, now that Simon has had his first Gallery Furniture experience, what does he have to say? "I will definitely be coming back!"

As for Danessa, she does have one thing she'd like to see different at Gallery Furniture: "Why don't we get a University of Houston home theater room installed?  They had a UT one and a Texas A&M one after all!"

A Warm Tribute to the Gallery Furniture Staff from Valued Customers

Gallery Furniture is proud to call the Houston area home.  More than that, we're happy about being able to serve the world's greatest customers whether in the store, at the warehouse, over the phone, online, or after the sale!

Customers like Larry and Mary H. of Dickinson, TX below make Gallery Furniture's day brighter when they send in warm letters like the one we received at Gallery Furniture's inbox:

Hi Mack,

Larry and Mary H. here: We're loyal, satisfied, long time customers who would like to take this opportunity to single out and compliment some of your hard working staff who went above and beyond to treat us as special customers. This experience occurred during an exchange of furniture and involved your warehouse and delivery staff.

Jeremy Hunt
Aaron Garrett
Henry Rodriquez
and Zak....

...either during deliveries or our warehouse visit to exchange an item, all went out of their way to make us feel like valued customers. They certainly amplify what you and the rest of your staff work so hard to achieve...providing good products at good prices and special customer service that result in loyalty and satisfaction from your patrons.  
These guys are an asset to you and Gallery Furniture and deserve the recognition.
 
Good luck with your new facilities. You all will survive the set back because of your passion to provide a good product, excellent customer service, the spirit and determination exhibited by you and your team and certainly with support from 
your loyal customers and friends...like us.
 
Larry and Mary H.
PS...I have attached two photos...one of my Dad a few months ago [Editor's Note:shown below] and the other with the warehouse staff today [shown above]

A big thanks to Larry and Mary H. of Dickinson for their family's support of Gallery Furniture and for their kind words and well wishes as we move forward and prepare for the Gallery Furniture grand opening party at 6006 I-45 North between Tidwell and Parker on 07.04.09!

Customers Find the Rug they Need at Gallery Furniture!

     Gallery Furniture has experts in all areas of furniture. Rug Expert Fred was able to help Scott, who came  to buy a rug for his home.  Fred was was more than happy to use his extensive knowledge of rugs to help the customer find the perfect rug for his home. 
    Returning customer Scott shops at Gallery Furniture because of the great customer service he receives. He often mentions how comfortable the Temper Pedic mattress he purchased at Gallery Furniture is, and how it helped lessen his back pains.  Scott compliments the movers who delivered his bed, because of how friendly and helpful they were. 
    When referring to Gallery Furniture, Scott always has great things to say. The reason I keep coming back to the store is because it is a great place to see friendly faces and I love the great selection". Come to Gallery Furniture today where you can buy it TODAY and get it TODAY!

From Chile To Gallery Furniture!

Rumors of the unique shopping experience Gallery Furniture offers caused the SanMartin family to come to Gallery Furniture! Originally from Chile, the SanMartin family now live in Galveston, and came to Houston looking for bedroom furniture. 

The SanMartin family came Gallery Furniture because of all the good things they have heard of it, and were excited to find that Gallery Furniture had exactly what they were looking for and at the right price!  The SanMartin family were happy to find that the rumors of great customer service were true. They found that Gallery Furntiure was exactly as people had said: Great selection, great prices, and customer service!

After their shopping expereince Mr. SanMartin said, " They were right! and the prices are very good!"  Gallery Furniture truly save you money!  Don't wait any longer and come to Gallery Furniture to get the best prices and selection, and of course you can buy it TODAY and get it TODAY!