[Reporting by: Gil]
The team of Gallery Furniture took some time today to visit vendors that are familiar to the world's greatest customers of Gallery Furniture. The enthusiasm level was high with the customers selected to become Team Buyers with Gallery Furniture, as the assembled group descended upon manufacturers such as Crown Mark and Coaster. First off was a visit with Sue of Crown Mark, who wanted to say "Hi" to Mattress Mack and she was very excited to meet the team of great Gallery Furniture customers selected as buyers during the High Point Market Trip.
Since this is a first in furniture retail history, it was important to send these rookie buyers right on in - which is the Gallery Furniture way, of course - and start with an understanding of the way Gallery Furniture does business: with a customer centric focus, an eye on quality and value, and a commitment from everyone (vendors and staffers alike) to that one small word whose five letters are the heart, soul, and backbone of everything Gallery Furniture does... TODAY.
TODAY is more than a word to Gallery Furniture. It's a way of life, it's a reason to strive for excellence, it's a part of a culture fostered to create unparalleled customer service at the world's greatest furniture store. And now it was high time that these great Gallery Furniture customers (part of the buying team at High Point) learned the ropes.
Helping them along, in his unassuming manner and nearly Plato-esque method of teaching, was Bruce Axner of Coaster Corporation (make sure to check out the Manufacturer Page of GalleryFurniture.com to learn all the beautiful products carried by Coaster at Gallery Furniture and ready for immediate delivery to your Houston home). Bruce discussed the ins and outs of the manufacturer side in the Gallery Furniture way: to the point, directly, succinctly, and in a way that promoted knowledge and generated excitement about the furniture industry.
So, up, up and away went the Gallery Furniture customers to the top floor of Coaster on Commerce street in downtown High Point to work their way down the massive expanses of living room, dining room, accessories, bedroom furniture, and home office furniture. They poked, they prodded, they asked questions of the Coaster staff and most importantly, they began their glorious journey into the world of furniture. A journey so infused with enthusiasm by each team member that reminded Chris, Martha and myself of the joy of a child's face as they walk into a toy store and are told "okay, go get whatever you want."
Indeed, they sparked a fire in each of us - and renewed for these Gallery Furniture staffers a passion that one can often let subside in the business-relations or product-selection side. This excitement drew smiles from each of us, and with that came an invigorating sense of purpose and love for an industry that we were oh so happy to embrace with them - and the best part is that it was born of the fountain of customer centricity.