Official Blog of Gallery Furniture's Mattress Mack of Houston, TX

Back Order Horror Story

You've heard me say it for years -- there are no back order slips at Gallery Furniture.  You don't have to wait days or weeks for your new furniture.  There's a great illustration in the story Holly K. tells us.

Monday, she got a circular in the mail from Landmark Furniture advertising a bunk bed set.  She needed bunk beds and the price looked good, so she went to the store to look at them.  The salesman told her that the beds were in stock and she could get them in a hurry.  But that story changed when he started writing up the order.  Holly was told there were missing items but she would have everything this week, "definitely by Friday."

Tuesday and Wednesday went by with no sign of the beds.  So on Thursday she called the store to ask if they bunk beds would be delivered Friday.  Then she was told the she could not get them before sometime next week.  No one knew exactly when next week.

Holly says she wanted the bunk beds "now, not next week."  So she asked for her money back.  The store refused to give her the money, but offered to deliver the bunk beds on the floor and not charge her for the delivery.  Holly told them she didn't want the floor models and was told that she'd get the bunk beds when the store had them.

There were several more conversations until Holly told them that "after this horrible experience, I don't want your furniture."  She said she'd dispute the credit card transaction.

She did just that, and  the credit card company is waiting for a response from Landmark.  She expects to get  her money back.  Her husband isn't happy about the situation either, and has been online telling the story on several web sites.

Friday, Holly came to Gallery Furniture, where she found the bunk beds she wanted.  "I'm not going to disappoint my kids, they'll have the new bunk beds today."

"It took me ten minutes in Gallery Furniture this morning and this afternoon I'll have what I paid for."

Holly's story is the kind of story Gallery Furniture hears every day. People tell me they've been waiting for days, weeks, even months, for the furniture they bought at another store.

Folks, you don't have to wait.  If you're sitting on a back order slip from another furniture store, get your money back and come to Gallery Furniture.  When you find what  you want, one of Gallery Furniture's professional delivery teams will be ready to deliver your new furniture today!

 

 

 

The Competition Does Not Compare!

Long-time customers Terry and Diane make it a point to go to Gallery Furntiure when purchasing a new piece of furniture.  They fell in love with Gallery Furniture during their first visit because of the “great sales people,” and quality customer service!  Their high expectations were met and exceeded during their recent visit.  Diane said the assistance received from Eric and Gregory while they shopped was “very good" and that they were "friendly and accommodating.”

Over the years Terry and Diane love how they continually receive great service and great deals! 

Many customers, like Terry and Diane only shop at Gallery Furniture because they have had horrible experiences at other furniture stores.  During one experience, when Terry and Diane went to another Houston furniture store, they made a purchase and were led to believe that they had 15 months of  no interest and no payments, but due to misinformation about the financing, their credit was harmed.  After this horrible experience they came to Gallery Furniture and found just what they were looking for!

So come to Gallery Furniture where the “deals are good and the sales people are wonderful!”

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Find What You are Looking for Only at Gallery Furniture!

Gallery Furniture has a wide variety of Tempur-Pedic Mattresses that feel great, and once you feel what the whole world is already talking about... you'll never want to get up. Yesterday, the Lee family visited Gallery Furniture. They just bought a new home where Mr. Lee is living and waiting for his wife and daughter to join him from California.

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They came to Gallery Furniture with the same mindset they had gone to other Houston furniture stores, "just looking around!"  They were greeted by Andrea who offered them warm cookies and hot coca. She took them to our Tempur-Pedic room where Gallery Furniture customers get to try out the mattresses in the comfort of their own privacy. After trying out the BellaFina Bed, GrandBed, and CelebrityBed, Mrs. Lee decided they should take the BellaFina adjustable bed!

After the intense and thorough Tempur-Pedic mattress selection, it was priority for Mrs. Lee to find a Bed frame that looked great works great with their adjustable Tempur-Pedic mattress. She found the perfect black sleigh bed, and bedroom set.

So don’t waste your time going from furniture store to furniture store all over Houston! Find everything you need in one place Gallery Furniture. The only store in Houston where you get your furniture when you need it, TODAY!

 

Gallery Furniture Takes Care of You

This holiday season, Gallery Furniture has been overwhelmed by stories of customers who have found just what they needed in the huge selection and friendly service at the store. Some have been loyal customers for years, others are newly converted after less than fantastic experiences at other furniture stores. Either way, Gallery Furniture greatly enjoys hearing how the store has made your life better. The following stories are from two recent customers.

Lawrence came in to Gallery Furniture with his wife and little girl to purchase a cocktail table from the contemporary collection. He had an excellent experience last time he’d visited; the dining room set he’d purchased had far exceeded his expectations. This time, Lawrence found the perfect cocktail table, and is very excited about showing it off. He told us he would definitely be back for his next purchase and would recommend Gallery Furniture to friends and family. Lawrence and his family love being able to choose from such a huge inventory of furniture and receive their purchase TODAY!

Paul and his family had been all over Houston trying to find the perfect living room set. They went to the Dump, but just couldn’t forget that Gallery Furniture promises to save you money and deliver TODAY! They soon came to Gallery Furniture and found exactly what they wanted. Juan helped them pick out matching leather couches to fit the current style of their home. They said they were so lucky to find exactly what they wanted and were very impressed with how easy the experience had been.

Paul’s wife couldn’t express enough how positive their experience was and how they can’t wait to tell their friends. Everything in the store, from the play ground for the kids, to the food deli, to the amazing service impressed them immensely; next time they need furniture, their first stop will be Gallery Furniture.

The Only Place Worth Visiting

Bob is an Oklahoma State University alumnus who moved to Texas after college and has been living in the Lone Star state since. Originally from the Woodlands, their method for furniture shopping has been to go down I-45 and stop at every furniture store they see. Bob and his wife have spent the last six months refurnishing their home and after all that time shopping, they’ve learned their lesson – Gallery Furniture is the only place worth stopping.

Bob, as many Houstonians have, bought a TV from one of our competitors because they were having a ”sale.”  Bob thought for sure he would get his HD TV in 3 to 5 days, but after he paid he was informed that the TV wouldn’t be available until next year!  Bob was so disappointed he decided to get his money back instead of waiting. Disillusioned on his way home, Bob remembered that Gallery Furniture has a wide variety of electronics. He decided to stop by, and found the same TV at the same exact price!  But of course, because he bought from Gallery Furniture, he got to take it home TODAY!  His children were so excited, they “are bouncing off the wall” Bob said.

Bob said “the price, the quality” are best here and he loves that Gallery Furniture makes good on promises made.  Bob is also a big fan because of Gallery Furniture’s commitment to community involvement – “Gallery Furniture always helps my kids school, St. Edwards, on their biggest fundraiser of the year”.

So for all your furniture needs – chairs to mattresses, rugs to televisions – don’t waste your time at other furniture stores this holiday season. Come straight to Gallery Furniture, where you can buy it TODAY, get it TODAY!

Saving You Time and Money

Recently, one of Houston’s finest school teachers went to a competitor of Gallery Furniture’s and purchased several collections of furniture. After being informed that the other company could not deliver on the two dates they had promised, the teacher came straight to Gallery Furniture, where she knew she could get her furniture TODAY. Eugene not only helped her with the furniture she was looking for, but also ended up furnishing another room. She was so impressed with Gallery Furniture’s SAME DAY DELIVERY that she decided to purchase everything she needed - after all, she was able to get it all at the same place and for a great price. This teacher wished she would have come to Gallery Furniture in the first place, but has learned her lesson and  will now be doing her business solely at Gallery Furniture

Visit Gallery Furniture to experience wonderful customer service, an enormous selection of furniture, and the only store that can get your furniture in your home TODAY!

They Said No, Gallery Furniture Said Yes!

Gallery Furniture makes another satisfied customer! Catalina came to our store with her family and was excited to shop with us. They have been shopping at Gallery Furniture for a while and have bought a lot of their furniture here. This time their purchase was different.

Catalina has a birthday coming up on the 16th of February. She and her family went to another store where they saw furniture they liked. When they asked for it to be delivered on the 16th, they were told that it will have to be delivered several days after that.

Catalina said no and came to Gallery Furniture. She found everything she wanted with the help of sales associate Charlie.  He'd helped them before so Catalina asked for him again and he took care of everything that she needed. Catalina's family could not have been happier with their furniture. They bought dining room furniture, accent tables for the living room, and a chair with an ottoman. Not only did they get great furniture, but they are having their furniture delivered on time!

(Catalina, her family, Charlie, Mack)

Catalina's story proves what I've said before -- there's no need to go to some other Houston furniture store when you know you'll find great furniture at great prices at Gallery Furniture and there'll be no back order slips or waiting for delivery!  Gallery Furniture will save you money and get your furniture to  your tonight!

Sofas, Loveseats, and Flat Tires?

You never know what is going to happen when you come to Gallery Furniture! Customer Toni found that out when she came looking for new furniture.  Well, on her way out, she noticed that her tire was flat and did not know what to do.

Toni was on a short time frame and she had to be in a meeting very soon. Two of Gallery Furniture sales team, Fabian and Omar, came to her rescue! It was a pretty wet day at the time, but our salespeople are always up for anything.

Toni says she has shopped at other Houston furniture stores, but keeps coming back to Gallery Furniture because as I've said for twenty six years, you can get your furniture TODAY!  Toni doesn't like waiting for six to eight weeks to have new furniture delivered, especially if it is damaged when it gets there.  Her experiences have always been great at Gallery Furniture.  And thanks to Fabian and Omar, there was an extra bit of service this time.

Gallery Furniture is always ready and willing to help have our customers have a great shopping experience and to get home safely as well!

(Omar, Toni, Fabian)

Sound Too Good to Be True? It Is!

Bill and Gayla came to Gallery Furniture from Texas City with an amazing story about a deal that sounded too good to be true.  You can guess how it turned out.

Bill and Gayla have shopped at Gallery Furniture in the past, but this time something caught their eye --  a TV commercial for The Dump that said two years with no interest and no down payment financing.

They decided to get in the car and make the drive to check it out.  (The Dump is north of Gallery Furniture so it's a long drive from Texas City.)  Gayla says she asked Bill "Why don't we just stop at Gallery?" but they decided to check out the great deal they had seen.

They arrived at the Dump and started looking for furniture for their second home.  After five hours of shopping, they had the salesperson get everything ready for their financing.  Bill and Gayla know their credit and keep it in good standing, but for some reason it took over an hour for the finance department to process their application. When everything was done Bill and Gayla were told that they could not get financed for more than 2000 dollars and they could use that as a deposit and make monthly payments of 156 dollars for 18 months!

That was it for them. They decided to give Gallery Furniture a try.  It could not have worked out better for them. They came here and were approved for more than enough credit to purchase the furniture they wanted. Salesmen Campos assisted them and had them in and out in about 30 minutes with everything they needed and big smiles on their faces.

Making the shopping experience fast and easy is what Gallery Furniture is all about. Gallery Furniture strives every day to give our customers great service, great prices, and to work harder for you so you don't have to work at all!

            Campos, Gayla, Mack, and Bill

Exactly What They Were Looking For

LeRoy and Raquel are long time residents of Houston.  They came Gallery Furniture after shopping at other Houston furniture stores just to see what they could find.  But in the end, they came back to Gallery Furniture.   This time they were helped by Roy, one of our great salespeople.  As LeRoy put it, "Roy is an awesome guy, he makes you feel warm as soon as you walk in the door, he is not pushy, he lets you look around and lets you decide what you want to buy, he made it really easy to be able to afford what we wanted to buy."

This time Raquel and Le Roy bough new bedroom furniture.  They play to show it off to family and friends, and recommend Gallery Furniture as well.  "You don't have to second guess your purchase to make sure the quality is good.  You expect quality when you shop at Gallery Furniture, also the people are so friendly, and there are those little perks that make you feel like you get a little more than what you paid for.  My overall shopping experience was awesome, it was very good." 

LeRoy and Raquel may have shopped at other stores, but they ended up at Gallery Furniture.

Make Gallery your first and last stop when you're looking for new furniture.  That way you won't waste valuable time checking out the other guys!