Truly Amazing Deliveries

Who would believe that the day after a major fire destroyed its warehouse, a furniture store would be selling and delivering furniture the same day it was sold?

As hard as it is to believe, that is exactly what the Gallery Furniture team was able to do.  Just hours after the four alarm fire at the warehouse, Gallery Furniture trucks were on the road delivering furniture.

I believe only one store could do it -- Gallery Furniture.  And the dedication of its employees made it possible.

Everyone would understand if Gallery had delivered no furniture on Friday.  Even Mattress Mack was ready to delay Friday's scheduled deliveries.  But Gallery Furniture is all about TODAY, and keeping promises, and the staff said they could do it.  So the day began with a focus on making Friday's deliveries.

And the trucks began to roll.  They were filled with furniture from a number of sources.  Some had been shipped in on trucks that had not yet been unloaded at the warehouse.  Other pieces of furniture were picked up from local distributors and manufacturers, replacing items that were lost in the warehouse.

Making those deliveries was not that simple.  

Imagine the difficulties involved.  Someone had to keep track of the furniture that was scheduled for delivery on Friday.  Then furniture to fill the order had to be found, purchased, and picked up.  Delivery trucks had to be loaded and deliveries scheduled. 

And all of this was being done without a warehouse!  There was no access to workstations at the main store, so cell phones and computers were put into play.

Yet the Gallery Furniture staff worked through the difficulties and kept the deliveries going out.

Then, Friday afternoon a temporary warehouse was found, the lease was done, and the warehouse staff turned out to get it in shape and start unloading trucks of new furniture that were arriving all day.

The sales staff rallied at the Post Oak store and when customers came through the door at eight Friday morning, there were people ready to help.   

Rallied is a good word to describe the way all the Gallery Furniture employees responded Friday.  It was a day full of challenges -- challenges accepted, challenges met.

As tough as the last few days have been, it has also been a time of pulling together.  The goal has not changed.  Gallery Furniture is here to delight customers with great furniture at great prices, and deliver it today!

Comments

[Tonin Casa Italy]

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[Coach Outlet Stores]

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