Gallery Furniture delivery teams are used to getting big pieces of furniture through doorways, even at the end of hallways. But Janie and Robert had a challenge for the Gallery Furniture team, a challenge they met by going above and beyond the normal delivery service.
Janie and Robert bought a new Signature bedroom from Gallery Furniture, a bedroom that includes a dresser and mirror combination that hides a television behind the mirror. An electric motor lowers the mirror when it's time to watch TV.
Here's the challenge -- the doorway to the bedroom is only 37 inches wide and the dresser is 42 inches wide, with the motor housing adding another couple of inches to the back.
To make it more difficult, the door is at the end of a hall, requiring a 90 degree turn to get into the bedroom.
At this point the folks who deliver furniture for almost any store would have looked at the situation and said, "No way!" They'd have would have given up and told the customer to find something smaller.
Not the Gallery Furniture team. Like Hannibal at the Alps, they were determined to make a way. If the door could not be made to fit the dresser, they dresser would be made to fit the doorway. To do that, they dresser had to be disassembled.
It took John, Raymond, Henry, and Tranh almost four hours to remove the mirror, the top, and one end.
Then came the job of moving the parts into the bedroom. The body of the dresser had to be lifted and placed on one end, then moved carefully through the hallway and the bedroom door. Once inside, the job wasn't finished.
The dresser had to be reassembled. That took another two hours, but when they were done it looked like it on the showroom floor. The mirror lift worked, and Robert and Janie were happy.
The Gallery Delivery teams will go the extra mile to make a customer happy, but this time the team went above and beyond what anyone could expect. What other Houston furniture store would take almost seven hours to deliver a piece of furniture?
At Gallery Furniture it's all about delighting great Houston customers -- like you -- with the world's best products and service. Come experience the Gallery Furniture difference TODAY!