The headline for this post is a direct quote from an email that came in this week from a customer. Mark S. wrote to tell us about his experience at Gallery Furniture and his email is worth sharing.
I am writing to commend three of your employees. We bought a leather sectional, chair, and dining table/chairs on Saturday, 1/17. Our sales associate was Eugene and he was great. He won over my wife (a tough task) and was wonderful throughout the entire process.
Our furniture was delivered on Monday as we requested. Your delivery guys, Mike and Eddie, were efficient, polite and more helpful than we could have imagined. We asked if they could move our old sofa into an upstairs bedroom. Not only did they do this, but they worked their tails off making it fit through the narrow door and hallway. They could have easily said it won't fit and I would have agreed. They instead found a way to make it work and did so without a whimper. Our furniture looks great and we will definitely be back.
I have been with HPD for 17 years and worked the 45 North area when Gallery was just basically a big tent. I recall fighting a suspect on the shoulder of 45 one day and when we finally had him in custody none other than Mattress Mack walked out to offer all of the officers sandwiches and drinks. It is easy to see that service is a tradition at Gallery and as a life long Houstonian I thank you and your wonderful staff.
Thanks Mark, for your kind words and your years of service to our community. Gallery Furniture is dedicated to delighting our customers and it is nice to know when we succeed.