Today, Gallery Furniture had one customer, Lynn Wright, who came by to buy a Toshiba 52" TV (on sale now at Gallery Furniture at the 46" price!) so she could play Wii Fit Bowling, she stopped her Electronics Expert Adan Gutierrez to ask for Gil from the Marketing Section. Adan didn't know why, but he went got Gil and said "Hey, Gil, there's a monogram lady here to see you!"
Gil knew who it was and went with Adan to meet Lynn and her sister Winona and nephew Cory (Winona and Cory drove in from Orange because they wanted to visit Gallery Furniture since Cory had never been here) and while it was Winona that wanted to shop, it was Lynn that took a home a new HDTV!
Adan then learned how they knew each other. "I've been doing business with Lynn for a while, she does some personal monogram work for me," Gil told Aggie Intern Sofia, "she's right over by where I live - her shop is in the Rice Village - and she's a great person, I am glad to see her shopping at Gallery Furniture!" Turns out that Lynn's monogram business, Monogram Market & More, has done work for schools, churches, and many fraternities and sororities at Rice University. And Lynn has the same customer service values that Gallery Furniture does, saying "It's important to get the job done right!"
Lynn had some pretty kind words for Gallery Furniture: "It's an experience. It's just that simple to say - it is an experience. My nephew Cory had never been here before and he said this place is just amazing." Turns out that Lynn was replacing a TV she had previously bought from Gallery Furniture years ago, which sits on a piece of furniture she also bought at Gallery Furniture years ago. "I'm very excited, I am having the TV delivered tomorrow since I'll be busy today!"
As to her Gallery Furniture Electronics Expert Adan, Lynn had some nice words: "Adan was just wonderful!" and then went on to say "I love it here, they have cookies and cold drinks and the folks that work here make you feel like you are right at home!"
Gallery Furniture's customers do feel at home because they are part of the Gallery Furniture family, and Lynn is no exception - and like a smart Gallery Furniture shopper, she took advantage of the in-home electronics service plan to protect her television and extend help beyond the manufacturer's one year warranty!
Above, from left to right, Gil, Lynn from Monogram Market and More, and Gallery Furniture Electronics Expert Adan.
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