From the Inbox
Gallery Furniture receives a lot of wonderful mail from its great customers. These kinds words about the service are never forgotten, and they are certainly not lost at all. Gallery Furniture makes sure that the appropriate staff are informed and we even go over the letters at the meeting. A lot of times, folks wonder if their letter regarding the great service they received ever gets shown to the employees, and it does. More than that, we'll show the world how our customers and the community feel about their Gallery Furniture experience.
So here's a small sample of letters from the inbox at Gallery Furniture:
Hey Mack!
I just made my first purchase from Gallery Furniture and I have to say that I was just blown away by your staff. They are amazing. Not only were they professional and courteous, but they were all so knowledgeable about each of the items that I inquired about. Melanie, Fred, Myra, and Laura were fantastic and really helped me out. Even the two gentlemen who delivered the furniture that evening were just top notch. Congrats to all of them for truly personifying what customer service is all about, and congrats to you for having such a high class staff!
Joe C.
The Heights
Houston, TX
Thanks, Joe! Glad to hear that Melanie, Fred, and the gang got your furniture just the way you wanted - and that Gallery Furniture was able to deliver the same day!
Dear Mack,
My husband and I recently purchased a Tempur-Pedic bed (which we are completely satisfied with - my husband no longer snores, so you made our relationship that much better). We also love the new bed frame. The two gentlemen - one named Jim (and I have forgotten the other Sales Associate's name, who originally assisted us with our purchase) - were both helpful. Jim most especially, he continually went out of his way to make us more comfortable, and gave us time to think over our purchases.
The day our bed was originally delivered, unfortunately the driver to attach the bed rails alone and the head board came crashing down, damaging the crashing down, damaging the headboard and side rails. In spite of the driver's choice to have a wood tech repair the internal and external damage, I called Gallery Furniture and spoke to Laura for assistance. She immediately checked and another headboard and rails were ordered. Laura was very helpful and understanding, she made me at ease right away.
Today, 02-23-2008, Henry and David delivered the new replacement pieces. Unlike the first delivery, today I received the best and most courteous service I have ever received. Henry and David are truly "Top Notch."
Thanks to Laura, Henry and David, a tragic experience turned wonderful.
Thank you to you and your Human Resource Division for selecting such professional and courteous personnel staff with regards to Jim, Laura, Henry, and David.
With Sincere Appreciation,
Doug and Maryann H.
Sugar Land, TX
Doug and Maryann, Gallery Furniture appreciates your business and we are sure glad we could turn things around for you! We are also happy that everything worked out in the end. We're proud of our delivery and service staff here at Gallery Furniture, they are truly top notch indeed!
If someone could get this to Mr. Mack!
My family and I went to Gallery Furniture on Sunday (02/24/08) and everything was great. We had just come back from Dallas, TX from a Free Throw Hoop Shoot contest that morning and we met Mr. Mack. I took two pictures of my three girls with him and this is something I always wanted to do as a little girl. I have always thought he is awesome and still is! Please tell him that he made my girls' day and sometimes that little 2 or 3 minutes can change everything. I hope he is able to read this, because there are people that truly believe in what he does. Have a great day!!
Sincerely,
April A.
Baytown, TX
April, Gallery Furniture believes in what you believe - it is all about the little things. From customer service to stopping for pictures, every employee at Gallery Furniture wants to deliver you outstanding customer service from YOUR point of view. And we're happy to be there for you and your family at Gallery Furniture.
Mack,
I came in there yesterday and bought a dinette set, and Martha was my Sales Associate. She was very knowledgeable, nice, and professional, and I wanted Mack to know that. The cashier was very nice and efficient, too. The delivery was set between noon and six p.m. and the two guys got there right at 3:00 p.m. They, too, were very efficient and professional. I would definitely recommend Gallery Furniture to my family and friends, as well as being a return customer!
Thank You!
Carla S.
Richmond, TX
Gallery Furniture does believe in great customer service, saving you money, and of course - in delivering your great Houston furniture the same day you buy it! Thanks Carla for providing us the opportunity to serve you!
Dear Mr. McIngvale,
We want to express our appreciation to you and your staff one the excellent service we received recently.
February 6,2008, with the help of Boxer Greg and Greg, we were able to furnish our new home in Canyon Lake, Texas. This was a monumental task which these gentlemen met with the highest standard of service. Their help and advice made a long selection process very productive and worthwhile. Our home looks beautiful.
The furniture was delivered timely on February 11, 2008 by two young men who again provided excellent customer service. They were patient with some of placement indecision. Everything was professionally assembled and properly placed per our request. They were extremely hard-working and efficient.
We want to give these employees our sincere thanks and appreciation for a job well done. We also want to thank you for providing such fine quality merchandise to chose form in a relaxed and pleasant atmosphere. It was indeed a pleasure doing business with all of you.
Sincerely,
Wayne and Ruth Ann L.
Canyon Lake, TX
Thank you, Ruth and Wayne. Gallery Furniture loves the full household challenge! We've furnished entire houses the same day (within three hours) of the customer leaving the store. Gallery Furniture is proud of its service and its delivery capabilities, and we are equally glad to have brough this level of service all the way to Canyon Lake, Texas!
Jim,
You spoke last night to our Methodist Men's Brotherhood Banquet in Liberty. Because I have heard you speak several times - even introduced you twice - I took my 13 year old grandson. I felt you were the type of person he needed to hear from. He was mesmerized. Afterwards he asked a lot of questions about you and what you had to say. Truly he was influenced and you made the right kind of difference in that one young boy's life and so I want to thank you. Right now he has his heart set on going to West Point in about 5 years or so. When you said your nephew did that it was what first grabbed his attention. I speak to a lot of groups of kids... I hope that I have made one tenth of the positive impression you made on that one young boy, Key Buchanan, last night. Thank you again. What you say and do doe make a difference - in this case - one kid at a time.
Bill B.
Liberty, Texas
Bill, I am excited to go out and speak to the public and I enjoy talking with today's youth - they are growing up in a new age of technology and it is exciting to know that the same dreams extend age to age, generation to generation - that of achieving a quality education at a premiere institution, of seeing to greatness, and so on. I am glad to hear your grandson has solid goals and with the right mental attitude - he will achieve them. Thank you for your kind letter and bringing your kind words to my attention. My best to Key.
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Well, folks, this is just a bit of the great mail we get here at Gallery Furniture, your number one Houston furniture store for traditional, transitional, and contemporary furniture. From Beaumont to Liberty, from Sugar Land to Lake Canyon, from the Heights to Midtown, Gallery Furniture delivers.
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