Official Blog of Gallery Furniture's Mattress Mack of Houston, TX

From The Inbox: A Shopper's Tale

From The Inbox

Gallery Furniture is always excited to receive great letters from customers who have positive experiences with our store.   In today's "From the Inbox" special, we received a wonderful e-mail from Robin F. of Spring, Texas who had quite the day looking for furniture and ended up at Gallery Furniture, her number one Houston furniture store...

Mack,

After going to five major competitors and finally finding what I liked at Macy's, though exhausted from my search, I was told that I had a no-guarantee wait of 30 to 90 days for delivery... of a STOCK item???  So, I came to Gallery Furniture and was immediately greeted by Roger (last name escapes me but not the face) and told that I wouldn't wait at all.  I would like to compliment Roger, my salesman, for being so congenial and easy to work with on my recent purchase this week of a leather sectional from Gallery.  Roger directed me to my area of interest as well showed me other options, was informative of the product, and made my transaction as smooth as possible.  But wait, it didn't stop with Roger.

Only a few hours after my purchase, the delivery truck arrived and two of the nicest men hopped out of the truck with warm greetings and smiles.  They moved my new couch in and didn't complain about the narrow stairs they had to manuever the couch, smiling and friendly all the while.  Jermaine and Clarence made the final part of my transaction with Gallery Furniture just as easy with their prompt delivery and friendly demeanor.

I only wish that I could recall the name of the young woman that finalized my purchase.  She was friendly with a beautiful smile and had the fastest fingers on a keyboard I have ever seen. 

What a staff!  As well as a great selection of furniture.  Thank you for making me a loyal customer.

-Robin F.

Gallery Furniture does indeed believe in immediate delivery, and as always the staff at Gallery Furniture loves a good challenge.  Narrow staircases, narrow doorways, impossible climbs and hikes - the Gallery Furniture Delivery Team will make any delivery happen... TODAY.  Folks like Robin tell a story we know well - Houstonians go to many other furniture stores before deciding on Gallery Furniture and finalizing their purchase within minutes.  Not just that, but we will have the furniture in their home, ready and set up, the same day they buy it.

Turns out that when Robin F. was contacted for permission to use her letter, she actually told the Marketing & Internet Boys that "I actually was about to head home after the day, but then I remembered that Gallery Furniture commercials said delivery today, so I went on by."  Once again, Gallery Furniture shows that you can get the furniture you want in your house... TODAY.  Thank you for your kind words, Robin!

WATCH THE GALLERY FURNITURE YOUTUBE.COM VIDEO ABOUT DELIVERY...

New Customer is a Happy Customer

Amber, a new Galley Furniture Customer, smiles for the camera!

Customer Amber W. of Houston - a paramedic in our fine city who does her duty daily to ensure the safety of those in need - stopped into Gallery Furniture to find a new Angelina Sofa, Chair, and Chaise from manufacturer Jonathan Louis.  And she walked away one happy customer - but before she did, she spoke with Marketing & Internet Division Representatives to relay her happy tale!

Says Amber W. (herself a local celebrity having starred on a hit reality series for NBC!): "this was my first shopping experience with Gallery Furniture, and I had a great salesperson - Dave Garner, who I found out has been with Gallery Furniture for over 22 years!"

She said she was elated and happy to have bought this set, and she was very thankful for Dave and his experrtise.

Well, Amber, Gallery Furniture is very proud to have an upstanding citizen such as yourself who takes the time to help out those in their most critical hour, and Gallery Furniture is proud to have folks like yourself as Gallery Furniture customers! 

Gallery Furniture has living room, bedroom, and dining room furniture to meet all Houstonian's needs - and best of all, you can have that furniture delivered the same day you buy it just like new Gallery Furniture customer Amber W. did!