You always hear when a competing furniture store doesn't satisfy the needs of a potential customer, but this time was especially hard to hear since most of the order was for the kids' game room - yes, even Gallery Furniture can get shocked from the stories heard by how the other furniture stores treat their customers. Gallery Furniture found out from Lisa & Steven an interesting tale about some recliners they needed in the game room and living room of their Houston area home.
Lisa & Steven came in with their children to Gallery Furniture looking for some furniture that was easy on their eyes and wallet that could be taken home as soon as possible - basically, TODAY. So when they purchased some beautiful Gallery Furniture recliners for home, they informed Gallery Furniture that this was their first visit with us and were impressed that we would get them their furniture TODAY!
They were in complete awe of the large assortment of sofas, love seats, and recliners Gallery Furniture offers - and stood very much impressed by the 100,000+ square feet of showroom space. You see, Lisa & Steven were told by some friends about Gallery Furniture, so they felt the time was right to come on down, save money, and get delivery... TODAY. Their salesperson Eva had guided them through the process, and it was during this process that Gallery Furniture learned the full tale of Lisa & Steve's furniture shopping experience with local rival Bel Furniture.
Turns out that Lisa & Steven stopped by competitor Bel Furniture near their home in Seabrook and purchased some living room furniture (and some recliners) for their kids' game room. According to Lisa & Steve, when they were checking out at that store, the associate showed them on a computer screen that they had their specific furniture in-stock and would be delivered "as soon as possible" - which, in our Bel Furniture's world, is the equivalent of one week. In the Gallery Furniture world, that would be considered 6 days and 23 hours too late - a far cry from "as soon as possible."
Well, lo and behold - Lisa & Steven had no furniture for their kids' game room, much less anything else they ordered about a week later. On their ninth day of waiting, the delivery truck finally arrived with less furniture than they had ordered. The delivery man who had arrived from the competitor store then informed Lisa & Steven that they should have been called about not all the furniture being in-stock - so, essentially, it was not the delivery man's fault.
When they called the competitor store and asked about their lack of furniture they were greeted on the phone by what Lisa & Steven called "a rude associate" who apparently explained that "yes, when you purchased we had stock. But it had to be used to fulfill another customer that had been waiting longer." So much for as soon as possible. Lisa & Steven then decided that they would rather cancel their order and start over somewhere else.
That's when they decided to make the trek from Seabrook to Gallery Furniture. As soon as they walked in to Gallery Furniture they were greeted by a smiling and energetic Eva. They browsed around for a while, took in the Gallery Furniture experience, had some hot chocolate, and found what they liked and Eva helped finish up their purchase. And guess what - unlike other the other guys, Gallery Furniture had the items in stock and delivered TODAY. You see, for Gallery Furniture as soon as possible means the SAME DAY - not "about a week."
Merry Christmas to Lisa & Steven and their wonderful children, who now have the furniture they need to enjoy their game room in their Seabrook home... TODAY.