Carol M. of the Houston area called today and had a lot of things to tell the Gallery Furniture staff - turns out that one dedicated customer has been pleased repeatedly for over fifteen years, and she wanted to let Mattress Mack and the Gallery Furniture crew know that her shopping experiences always go above and beyond.
Carol's story starts with Gallery Furniture employee Boxer Greg:
"I just had the furniture delivered yesterday, but this really starts out with Boxer. From the first moment, he was fun and easy to work with. Boxer was unlike any salesperson I have ever had - he was not pushy, he did not force stuff on me I didn't need, he got me to what I was looking for and needed. And I needed a lot."
Turns out that Carol had an entire houseful of furniture she needed delivered, as she had decided that it was time to replace all the furniture and she had been on a steady six month mission to make sure all of the furniture came from Gallery Furniture:
"Boxer walked me through and took his time and was attentive - I was 110% pleased with the service at Gallery Furniture because of folks like Boxer. I got a lovely traditional bedroom set that has built-in lighting, some gorgeous cocktail and two end table sets that have a combination of wrought iron, wood, and marble, and a huge entertainment center that has plenty of storage room for my DVD collection and large television. Boxer walked me through every part of sale and was very polite."
The story did not end at the building, Carol was then blown away by the Gallery Furniture Delivery Team - the crew led by Henry showed up at Carol's house:
"I will admit, I am the world's biggest procrastinator. When the team showed up I was absolutely not ready. Nowhere near ready. My husband was not home, I did not have it ready to move in, I told Henry to leave everything on the outdoor patio and that my husband and I would have to handle it later."
Gallery Furniture Delivery Member Henry would have none of that, it seems, and Carol was then blown away by Gallery Furniture's commitment and dedication to seeing the job through:
"Henry told me point blank: 'Ma'am, you have bought the Cadillac of furniture, some of these pieces weigh two hundred pounds each… easy. You could hurt yourself moving it, and I don't want your furniture getting ruined if it sits outside or overnight - this is great furniture.' I really wanted to wait for my husband for his help in placing the furniture, and I let Henry know how important that was. At that point, Henry gave me his cell number and told me: 'Ma'am, you just call when your husband gets here, we'll get all of this exactly where you want it.'
This blew me away, again. Henry and his assistant - a young man whose name I forgot but he was working his (behind) off got everything together and told me they would return. You know, and Mattress Mack wants to know this - any other furniture, actually EVERY other furniture store's delivery people in Houston would just look at you and go 'Oh, okay, yeah, sure, we'll leave it on the patio, bye!' And go running out the door.
Not Gallery Furniture. Not Henry. I called Henry back and at 8:00 p.m. they were in my home and Gallery Furniture had my whole house finished by 10:30 p.m. - and I want to stress, no other furniture store would have done that. No one. Only Gallery Furniture. Your commitment to customer service is… well, it's something else, you guys went above and beyond in so many ways."
When asked about whether she was coming back for the sofa and love seat, Carol went into confession mode:
"I am sad to say I went to the RoomStore before for a reclining sofa and love seat group - and got some very bad service from them. My sales woman, for some reason, talked me and my husband out of delivery - claiming it would save us $100 if we just went over to the warehouse and picked it up. She knew we had a truck, and said it was no big deal and we could handle it. So we left the RoomStore in Katy to their warehouse (which was another 10 miles out of the way) and the RoomStore warehouse loaded the truck.
We get home, and it was there that we realized just how heavy these pieces were - the sofa felt like a thousand pounds. I have neck and back problems, and the RoomStore girl told me it would be no big deal and easy to get in my living room. When I was done, I was literally in tears. Looking back, I realized that I never haggled for price, never said I was looking for a bargain or deal - she just assumed I wanted a hundred dollars off I guess, and convinced me not to take the RoomStore's supposed same-day delivery offer.
So when I got to Gallery Furniture and spoke with Boxer, I was very specific: I said I wanted these items all delivered, whatever it took. And that's exactly what Gallery Furniture did."
Carol then remembered something about a previous Gallery Furniture delivery while recalling her far less than stellar RoomStore experience:
"You know, I remember that a while back Boxer helped my daughter select her furniture and that whole experience was out of this world, too! As a matter of fact, I had ordered a table that time, and as the delivery team was bringing it in, they accidentally broke a leg. They set the rest of the furniture in place, and told me Ma'am, don't worry, we will replace this today, we promise.
And Gallery Furniture kept good on their promise. Here I was worried that I would have a damaged table for two weeks, but the Gallery Furniture guys were back within hours, and all was well."
Carol has been thoroughly pleased over the years of her being with Gallery Furniture and she has admitted that she is a Gallery Furniture customer for life (she wanted Mattress Mack to know that "he's got all my money for the rest of my life, let me tell ya!"), and won't be making the mistake of going to the RoomStore or any other Houston furniture store and instead will only shop at Gallery Furniture. And here's why:
"At the company I work for, we have a slogan that says We Sell Customer Service, We Throw Our Product in for Free. That's what I feel Mattress Mack and Gallery Furniture do - I am not buying furniture… I am buying great customer service."
Thank you, Carol, for taking time out of your Labor Day Weekend to call Gallery Furniture and let us hear your Gallery Furniture customer service experience. Folks, if you have yet to experience what Gallery Furniture means by the word TODAY, then now is your time to make that experience happen. TODAY is about more than the delivery time frame - TODAY is in everything Gallery Furniture does… from great furniture selection, great customer service, knowledgeable sales staff, professional delivery service, to same-day delivery it all happens TODAY.

This is furniture that will keep your kids at home because all their friends will want to play in the coolest bedroom, and that one will be in your house.
All of this furniture can be arranged to fit your room. Staircase on the right, staircase on the left, it's all a matter of how it is put together. That's why the Gallery Furniture sales staff and delivery team went to school on this furniture. They know what's available, how it can be arranged, and how to put it together. (Gallery can even order custom arrangements and have them in about two weeks.)
washable surfaces that resist crayons, pens, and pencils.

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