Official Blog of Gallery Furniture's Mattress Mack of Houston, TX

Great Service from Start to Finish!

Here at Gallery Furniture there is a pride in our ability to offer great service TODAY! Folks, at Gallery Furniture that service doesn't end once you've made a purchase - it starts from before with our world class interior decorating service to after the purchase with our outstanidng Gallery Furniture Delivery Team! The Gallery Team offers great service from the moment a customer enters the store all the way to the moving the furniture into the customers home!

Customer feedback is always appreciated by Gallery Furniture. Customer comments enable the Gallery Team to view service from the customer perspective allowing us to better serve you. That's why Gallery Furniture was pleased to hear from customer Art S. about his in-store experience on Friday, May 30.

At approximately 10:30 Friday night, the Gallery Furniture Inbox received an email of gratitude from Art who had visited the store earlier in the day looking to furnish his new Houston townhouse. As Gallery Furniture keeps it "Buy it today, get it today" promise, the Gallery Team helped Art find what he was looking for and delivered his large selection in a matter of hours!

Here is Art's e-mail:

Boss Mack!

As I conveyed over the cell phone tonite, I was extremely pleased with my experience today with your great organization.  John Brown did a fine job with my furniture selection for the new townhouse.  Your bedding folks -- Quentin and Spencer -- were first rate with my Posturpedic bedding, pillows, sheets, etc.

Finally, your delivery team of Rick/Scott and Fabian/Brian were awesome!  They arrived @ 6:30 and worked like military ants moving my very large order into the new townhouse.  The fellows really impressed me when they took charge and added the mattress cover, sheets and pillow cases to all three beds!

A tired and impressed repeat customer; keep it up!

Art S.

Wow Folks! That's a great compliment from a valued customer!

Art, thank you for the compliments to the Gallery Furniture Delivery Team as well as taking the time to tell Gallery Furniture about your experience. Gallery Furniture appreciates your business and Gallery Furniture is always looking forward to seeing you again soon!

Putting it all together at Gallery Furniture!

Here at Gallery Furniture, we're dedicated to being the BEST IN CLASS...and that means getting the job done TODAY! Constantly receiving new inventory, Gallery Furniture seeks to make our latest styles available to you as fast as you can say... "Gallery Furniture saves YOU money!!"

Gallery Furniture knows there's nothing worse than buying a load of furniture, paying for delivery, and discovering it's not what you expected. What a nightmare! That's why here at Gallery Furniture we help the consumer by placing products in complete displays. By displaying as much as the Gallery Furniture inventory on the sales floor as possible, Gallery furniture makes it easy for you to know exactly what will be on that delivery truck. NO MORE SURPRISES! 

                           

Gallery Furniture loves our customers, and our customers love displays! Check out these young men hard at work late on a Friday night setting up this bedroom collection display to be ready for YOU Saturday morning!   While many Houstonians are out enjoying a night of great Italian food at Nino's on West Dallas or diner delicious goodness at 59 Diner on Greenbriar, the Gallery Furniture Yard Team puts together a display in record time.  Great job guys, Gallery Furniture is proud to have such hardworking employees dedicated to customer satisfaction!

At Gallery Furniture, we value our customers. Gallery Furniture treats YOU to a great furniture shopping experience. The Gallery Team strives EVERYDAY to efficiantly meet your furniture needs TODAY as you shop our huge selection of great furniture!

Buy it today, get it today only at Gallery Furniture, you're number one Houston Furniture Store!

A Warm Thanks from a Katrina Survivor

On Saturday, May 24 close to 11:30 in the evening a very heart-warming letter hit our Gallery Furniture Inbox from one Denise Belken of New Orleans, Louisiana.  The letter reads as follows:

"I just wanted to send a letter of thanks to Mattress Mack and his staff for everything they did in the days following Hurricane Katrina.  This letter is three years late, but I just couldn't find the words to express the gratitude I felt to all of you.  I was one of the people that came in on the Friday after the storm, and was going to stay the night in the airport but the taxi driver suggested I try your furniture store.  I had a small dog with me and the staff welcomed me with pen arms and have me a towel and soap to shower with and allowed us to sleep there.  They had satff there to watch over us as we had a night of sleep for the first time in a week.  Mattress Mack has the biggest heart of anyone I've ever seen, he took about 15 of us that night and that will  never be forgotten.  He will always be my hero as well as the staff that gave of their time, too!

Thank You,

Denise Belken
New Orleans, LA"

Ms. Belken, you are most welcome - from all of us at Gallery Furniture, we are very happy to hear you are doing well now.  The staff here at Gallery Furniture is always happy to help and to lend a hand in any time of need, it is a value we hold dear here at Gallery Furniture - the value of community service.  God bless you, Ms. Belken, and God bless all of those who were impacted by Hurrican Katrina.

Super Sale Continues!

Gallery Furniture's Memorial Day Super Sale Continues!  And lots of people have been coming in to take advantage of it.

Prices have been cut on items in every part of the huge Gallery Furniture showroom.  Sale items include a leather sofa with leather throw pillows for only $699.99;  a four piece living room set now only $1799.99 and a cherry queen sized bedroom set for $1999.99.  Don't forget to check out the Outlet Center where there are even deeper cuts in prices.

And don't forget the House Full Dream Deal!

Look at what you get for just $4999.99:

• Sofa, love seat, cocktail table, two end tables, two lamps, TV console, and 42 inch plasma HDTV
• Dining room table and four chairs
• Queen sized bed, night stand, chest of drawers, dresser & mirror, plus a queen size oh so soft top mattress and foundation

That's three rooms of furniture for one low price, just $4999.99!

There's plenty of time to check out the Memorial Day Weekend  Super Sale, Gallery Furniture is open until ten pm Sunday night and Monday.  And there's more than furniture on hand -- you might see free barbecue or ice cream, or get a chance to meet Houston radio personalities.  Don't miss the Memorial Day Weekend Super Sale at Gallery Furniture, I-45 North between Tidwell and Parker!

Memorial Day Super Sale

Gallery Furniture's Memorial Day Super Sale is underway with bargains all over the store.  Prices have been reduced on hundreds of items in every showroom.

I'm really proud of the House Full Dream Deal.  Look at what you get for just $4999.99:

• Sofa, love seat, cocktail table, two end tables, two lamps, TV console, and 42 inch plasma HDTV
• Dining room table and four chairs
• Queen sized bed, night stand, chest of drawers, dresser & mirror, plus a queen size oh so soft top mattress and foundation

That's three rooms of furniture for one low price, just $4999.99!

And the other Dream Deals are still available this Memorial Day Weekend.

Other sale items include a leather sofa with leather throw pillows for only $699.99;  a four piece living room set now only $1799.99 and a cherry queen sized bedroom set for $1999.99.  Don't forget to check out the Outlet Center when you come into the store, there are huge reductions on selected items in the Outlet Center. 

Lots of people have come to Gallery Furniture today to take advantage of the special savings.  There are two more days to go in the Memorial Day Weekend  Super Sale, plenty of time for you to come on down to Gallery Furniture, I-45 North between Tidwell and Parker!

Promises Made, Promises Kept

Gallery Furniture takes pride in keeping its promises -- a promise made is a promise that must be kept.  Gallery Furniture expects all employees to follow that rule, and when a customer reciprocates, it is a beautiful time indeed.

That's why an e-mail from Clint to the Gallery Furniture Inbox was interesting and heartfelt to receive.  Clint said he was keeping a promise he made from when he bought a new Tempur-Pedic at Gallery Furniture.

Here's the email from Clint:

"I was glad to honor a committment I made to Mack many years ago when I promised him that the first new piece of furniture to come into my house would come from Gallery Furniture.  Mack has set the market in Houston with his committment to the people of Houston, by all he does for the community as well as for our Veterans.  He has become the benchmark for his dealings with the people in this area and it shows.  All the retail furniture as well as other businesses have copied him in one way or another and that is the mark of greatness when people copy you. We wish all our Houston Vets a wonderful Memorial Day. God Bless America."

Clint had nice things to say about the people who helped him make his purchase, particularly Alvaro and Steve.

Clint, Gallery Furniture thanks you for bringing warm and kind words to our Inbox here at Gallery Furniture - and Gallery Furniture sihes you all the best this blessed Memorial Day Weekend - and also, we agree wholeheartedly with a resounding God Bless America.

From the Inbox: 100% Gallery Furniture Has You Covered

FROM THE INBOX

Gallery Furniture offers a number of fine services to enhance the life of your brand new furniture. Guaranteed for 5 years, Gallery Guard is the most effective way to protect and preserve your fine upholstered furniture from anything you may eat or drink. If you can’t get that willful stain out of your protected furniture, Gallery Furniture will!

Here’s a story of how Gallery Guard saved the life of one woman's valued couch:

Jamie O. from Houston, TX purchased a couch treated with Gallery Guard. She had called to arrange an appointment to have a service professional assess a stain in her couch she could not get out - just like the Gallery Furniture Protection Plan states, if you can't get it out, call us!  Andrew, a Gallery Furniture Service Technician, went to Jamie’s house and treated the stubborn stain and reapplied Gallery Guard to prevent future occurrences. Jamie wrote to express her delight:

"I had called to set-up an appointment earlir in the week for a spot that I couldn't get out... my husband and I had the pleasure of meeting Service Technician Andrew and we were so impressed with his professionalism and kindness.  He did an exceptional job... we are very impressed with the customer service Gallery has to offer.  Thanks Mack!"

Thank you, Jamie, for taking the time to send Gallery Furniture your kind thoughts.

Protect your furniture from fading, dust, dirt, and stains. Other benefits include longer life to your fabrics - which is ideal for your furniture investment. Gallery Guard is odorless and invisible, and also safe for humans and pets. Gallery Furniture customer service is available Monday through Friday 8am-9pm to schedule a service appointment. Ask your Sales associate about Gallery Guard TODAY!

HOWDY from New Aggie Intern Kristina Whitcomb

New Aggie Intern Kristina Whitcomb comes aboard Gallery Furniture.

Joining Kelly Thompson this past week was yet another Aggie intern, Kristina Whitcomb, a junior Marketing major from College Station, TX. Her excellent skills set in Adobe Photoshop, InDesign, and Illustrator are being put to use here to help you more clearly see the beautiful furniture you'd like in your home today! After having a few days to settle in here at Gallery Furniture, Kristina had this to say:

"It's been great getting to be a part of the fast-paced, customer-oriented environment here at Gallery Furniture! I've already gained so much experience, not only in the marketing department but in being able to interact with customers as well. This internship opportunity has already been immensely beneficial to my knowledge of the field of marketing and I can't wait to see what I'll continue to learn during the rest of the summer!  This place is extremely fast-paced, once I make it here, I can make it anywhere… and I thank Gallery Furniture, Mack, Hamilton, and fellow Aggie Gil all for giving me this wonderful opportunity!  Gig 'Em MACK!"

Gig 'Em right back at ya, Ag!  That's how we do things here at Gallery Furniture - effectively, efficiently, and always with an eye on TODAY.  And by TODAY, Gallery Furniture means do it right, and do it now.  That's why we hire quality interns like Kristina and Kelly with their motivated, driven Aggie work ethic.

NO WORRIES... just call Gallery Furniture!

Mike Kelly, our Customer Service Representative, to the rescue! Janet D. from Pearland, Texas called Gallery Furniture and spoke to Mike. She expressed her disappointment with her broken recliner, and asked where she could purchase the part for repair. Just when she thought she was going to get the run-around, she got quality customer service.

Our Own Superhero of Service, Mike Kelly... does it AGAIN!

Janet was familiar with our store and was aware of the reputation Gallery Furniture holds with Houstonians. Eight months ago, she needed a quality recliner, and she came to the right place. There are many stores to get a well-made recliner, but there is only one place with a proactive approach in breaking boundaries in customer service - same day delivery and quick customer service are our niches. Even though Janet purchased the recliner last year, Mike Kelly ordered the part for her and arranged a service call to her house. She avoided the hassle of dealing with a large furniture manufacturer all with one call to Gallery Furniture. Now she’s kicking back, and loving her comfy recliner once again!

It’s easy to just sell a piece of furniture and forget about the customer, but Gallery Furniture strives for excellence – Gallery Furniture wants you to come and see us again. We’ve been a member of the Houston community for 27 years, and we plan on staying forever. The world’s best customers walk through our doors and for them, Gallery Furniture makes furniture shopping AND owning easy.

30 Minutes to A Great Night's Sleep

Nancy S. of Houston called Gallery Furniture this Saturday, and Service Department Professional Mike Kelly answered the phone!  When Ms. Nancy S. had to tell her testimonial for the blog, we got her in touch with the Marketing and Internet team who took down her amazing Houston Tempur-Pedic Gallery Furniture experience:

"I have been shopping with Mack since he first started - a small tent on the side of the road, goodness, something like 20 years ago.  It was a long time.  In fact, all of my furniture - my entire  home - is all Gallery Furniture.  I don't buy furniture anywhere else. 

I came in last night, doing some shopping with my family, looking around, and saw this really neat looking Hästens bed - the round one on display in the mattress department.  Since I was a little girl, I always loved a round bed.  That's when I saw Billy - now I have worked with Billy before.  He helped me out to get some beds for my son in San Antonio when we had to get some beds delivered for him and his children and Billy helped arrange the whole thing.  So when I asked Billy about the Hästens, we got to talking about different types of beds. 

I sat on some, then layed down on a bed.  That was wonderful.  As a matter of fact, the whole time I was just talking and talking with Billy and I began to realize that my body felt great, better than it had in a long time.  I asked Billy which bed this was, he told me it was a Tempur-Pedic.  We chatted more as I laid on the bed.  I have a condition called fibromyalgia, which is why I had to retire after 30 years of operating room work with Methodist - the pain can be unbearable.  Often when I sleep or lay down, my legs will lose sensation and I can't move or feel them well.  Not with the bed I was laying on.

I bought the Tempur-Pedic around 9:15.  Gallery Furniture had it in my home and set up in about 30 minutes, so I was ready for bed by about 10:00 p.m. - and to my delight, when I woke up, I saw it was 6:00 a.m.  Not midnight, not 3:00 a.m. - it was 6:00 a.m.!  I had not slept that well in years - not only that, but I never woke  up in the night, I never woke crying with pain, I never lost sensation in my legs.  I was able to not be like a cold engine taking time to warm up - my Tempur-Pedic allowed me to get moving quickly.  I can't thank Billy enough - and I can't thank Mack enough.

You see, the twelve defined pressure points on the body affected by fibromyalgia can cause serious night discomfort when someone sleeps.  That was the case for my body - I would at times wake up in terror from pain.  Not last night, not with this wonderful Tempur-Pedic bed.  There was no trying to fall asleep three to four times last night, it was heavenly.  It felt heavenly.

I have recommended many friends to Gallery Furniture over the years, and when I had a friend of mine drop by the house this morning, I got her to lay down on the Tempur-Pedic.  Her first words were: "Nancy, this is the bed I have dreamed of!" and I told her "well, girl, you need to get on over to Gallery Furniture!"  I told her about Billy and how great I slept last night.

Mack has done so many wonderful things for our community over the years, and I have often heard him talk about the benefits of a great night's sleep and a Tempur-Pedic.  I am shocked I waited so long to try a Tempur-Pedic.  I am glad I finally did, and I am glad Billy was the same person that helped me.

Mack - all of you at Gallery, actually - are wonderful, lovely people.  You just walk around and find value at Gallery Furniture.  Value everywhere.  Most of all, given Mack's commitment to customer service and community and country, I know there is a crown in heaven waiting for him!  I love Gallery Furniture and will never shop anywhere else."

Wow, Nancy, those are very kind words and myself and all of the staff at Gallery Furniture thank you for those lovely words and Gallery Furniture is happy to know you are getting the best night's sleep you have had in years.  That means a lot to the staff at Gallery Furniture, and especially to Billy, and I am very happy that you have been a long time customer and that you have found a friend in Billy as well as joy from a great night's sleep in your new Tempur-Pedic Euro Bed.  God Bless you, Nancy.