Mike Kelly, our Customer Service Representative, to the rescue! Janet D. from Pearland, Texas called Gallery Furniture and spoke to Mike. She expressed her disappointment with her broken recliner, and asked where she could purchase the part for repair. Just when she thought she was going to get the run-around, she got quality customer service.
Our Own Superhero of Service, Mike Kelly... does it AGAIN!
Janet was familiar with our store and was aware of the reputation Gallery Furniture holds with Houstonians. Eight months ago, she needed a quality recliner, and she came to the right place. There are many stores to get a well-made recliner, but there is only one place with a proactive approach in breaking boundaries in customer service - same day delivery and quick customer service are our niches. Even though Janet purchased the recliner last year, Mike Kelly ordered the part for her and arranged a service call to her house. She avoided the hassle of dealing with a large furniture manufacturer all with one call to Gallery Furniture. Now she’s kicking back, and loving her comfy recliner once again!
It’s easy to just sell a piece of furniture and forget about the customer, but Gallery Furniture strives for excellence – Gallery Furniture wants you to come and see us again. We’ve been a member of the Houston community for 27 years, and we plan on staying forever. The world’s best customers walk through our doors and for them, Gallery Furniture makes furniture shopping AND owning easy.
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