Official Blog of Gallery Furniture's Mattress Mack of Houston, TX

One Price Buys it All! Get the Dream Deal TODAY.

Mattress Mack here - folks, we have a great deal going on while supplies last.  We have deals where one price buys it all... and in every case, Houstonians are gonna get a Plasma High Flat Screen Definition Television.  Below are the deals that Houstonians can enjoy for their Houston home... TODAY.

Buy a living room full of furniture for $1999.99 including a 42” plasma flat screen HDTV! That’s right, $1999.99 buys it all -- sofa, loveseat, coffee table, two end tables, two lamps, entertainment center, and 42 inch plasma flat screen HDTV!  Offer ends May 5, 2008.

For only $2999.99 buy it all AND THEN SOME - includes a sofa, loveseat, recliner, coffee table, two end tables, two lamps, entertainment center, and 42 inch Plasma High Definition flat screen TV! All this is available at Gallery Furniture TODAY - and remember that quantities are limited!

For only $3199.99 buy it all AND INCREASE YOUR TV VEIWING - includes a sectional, coffee table, two end tables, two lamps, TV Stand, and a 50 inch Plasma High Definition flat screen TV! All this is available at Gallery Furniture TODAY - AND IN A WIDE VARIETY OF COLORS: CHOOSE IN RED, WHITE, OR BLACK!- and remember that quantities are limited!

And we don't stop there at Gallery Furniture...

For just $3999.99 furnish the room fo your dreams with a 50" Plasma High Definition Television - includes a sofa, loveseat, chair, ottoman, coffee table, two end tables, two lamps, TV Stand, and a 50 inch Plasma High Definition flat screen TV! All this is available at Gallery Furniture TODAY - AND IN A WIDE VARIETY OF COLORS: CHOOSE FROM A GRANITE OR BLACK COLOR FOR THE SOFA, LOVESEAT, CHAIR, AND OTTOMAN!- and remember that quantities are limited!

Houston - great deals are getting better and we look forward to getting these deals into your home today.

Customer Stories: "A Special Day"

"We knew you'd make our bedroom furniture right."

That simple statement from a Gallery Furniture customer packs a lot of meaning into a few words.

Here's the story behind it.  A couple had gone somewhere else for bedroom furniture.  But they had lots of trouble with the furniture from that other Houston store and finally gave up on it and told the store to take it back. 

They came to Gallery Furniture Saturday evening, found the bedroom set they wanted, bought it and had in their home by 9:30 that night, even though it was the Saturday before Easter and they bought the furniture after seven o'clock.

And that's why the customer told me "We knew you'd make our bedroom furniture right."

It's a great feeling when you hear that.

I got a thrill out of the story I heard from another customer this weekend.  She said "For ten years I've dreamed of buying a house full of furniture at Gallery Furniture.  Today is my special day."

The customers in this posting had their "special day" this weekend, one when she got the furniture she'd waited for ten years to buy, and in the other case when they got the service they deserved, and had not gotten at another store.

That's the goal at Gallery Furniture -- make it a "special day" for every customer.  Everyone at Gallery Furniture is ready to make today special for you.

You Never Know What Is Important

You never know what is important to a customer.

Saturday a  husband and wife came to the store and purchased a new Tempur-Pedic king-sized sleep set.  They were excited about their new mattress and foundation.

On the way out, they stopped by the front desk to tell me how much they appreciated Gallery Furniture donating all the furniture and Tempur-Pedic mattresses to the Fischer House in Houston. 

The Fischer House is a place for military families to stay while a loved one is in the hospital.  The local Fischer House is next to the Michael DeBakey VA Hospital in the Texas Medical Center.

I asked the couple how they know about the great work of the Fischer House.  She said that when they were first married her husband was in the military and he was diagnosed with cancer. 

She said "For the first year of our marriage, while he was receiving treatments at Walter Reed Army Medical Center, I lived in the Fischer House next to Walter Reed.  The Fischer House saved my life."

Gallery Furniture is a proud contributor to our community, and efforts like the Fischer House, because touching hearts and helping people is what life is all about.

Customer Service: It's In Our DNA

Why do so many Texans buy their furniture and electronics at Gallery Furniture? Why is Gallery Furniture so good at customer service?  These questions were asked of me by a customer today who is trying to make his business totally customer-centric.

Here's the answer to the first question.  Texans by the thousands buy their furniture and electronics at Gallery Furniture for three reasons:

1. Great products
2. Great prices
3. Over the top customer service!

The answer to the second question is a bit more complex.  Gallery Furniture is good at customer service because it is in our DNA, it is who we are.  From Day One in April 1981, Gallery Furniture has delivered our customer's furniture the same day.  Twenty-seven years later we still do -- only bigger and better! 

Peter Drucker said "The purpose of any business is twofold.  First, keep your current customers happy and buying more.  Second, recruit new customers."

At Gallery Furniture we take Mr. Drucker literally so every policy, every rule, at Gallery Furniture is in favor of the customer.  That's why you can buy furniture at 10 PM and still expect same day delivery.  This promise to deliver today is not the most cost effective way to operate the business, but it is certainly the most customer friendly way to run the business.

Stanley Marcus said "If you take care of your merchandise it won't come back.  If you take care of your customers they will."

Gallery Furniture is good at customer service because we learned from Mr. Drucker and Mr. Marcus that the only business is the customer business and our business is to delight our customers twenty four hours a day, seven days a week, 365 days a year.

It is in our DNA.

Want proof?  Here's an example.

Yesterday a customer came into the store and said he had purchased furniture some time back and was ready for delivery.   It took a few minutes to find his sales ticket -- he bought the furniture in March of 2001!  During all that time he had not picked up his furniture.  Gallery Furniture tried to find him, making phone calls, sending letters, even registered letters, but nothing worked.

Now we know what happened.  The customer paid for his furniture when he bought it in 2001, and asked us to hold it until the floors were finished in his new home.  Before the house was ready, a little storm called Allison came through.  That was in June of 2001.  The customer's house wasn't in the flood plain and he had no flood insurance.  The house was flooded, with several feet of water in every room.  The customer and his wife had to move out for a while -- that's why they could not be found -- and they have been rebuilding their house ever since.  Yesterday, he was finally ready for it.

Some stores might have said "Sorry, you're out of luck.  We tried to contact you but you never came back to claim your furniture."

Not Gallery Furniture.  It took a few minutes to call up the original order and then we credited him with what he had spent and told him to pick out what he wanted.

Today, I got an email from the customer.  He thanked me for taking care of him and called me a "stand-up guy."

I say thank you for the kind words, but it is what Gallery Furniture does -- take care of the customer.

See Gallery Furniture at the Galleria

You've seen a billboard with a picture of a beautiful car. You've seen a newspaper ad with a bright picture of a beach scene or a magazine article with clear photographs of a beautiful house.  Haven't you wished you could sit in that car, walk on that beach, or touch the furniture in that home? 

Now you have a chance to walk through a thousand square foot billboard, to touch some of the world's best furniture, to experience the new Gallery Furniture.  All you have to do is visit us at the Galleria.

That's right.  Gallery Furniture has set up on the main level of the Galleria, outside of Neiman Marcus.  If you're looking for landmarks, the Gallery Furniture display is between Chanel and Tiffany and between Cartier and Fendi.

You'll see the California-inspired designs of Michael Kreiss, the hand made beauty of a environmentally friendly Hastens mattress, and much more when you walk through this showroom in miniature at the Galleria.

I think you'll like what you see.  Now there are three places to experience the luxury of the new  Gallery Furniture -- at 6006 I-45 North, 3912 Westheimer, and now in the  Galleria!

Gallery Furniture Drivers School

Gallery Furniture delivers TODAY.  You've probably heard me on the radio or TV screaming TODAY!  Why does Gallery Furniture believe in TODAY?  Because it makes customers happy.  Gallery Furniture is in the singular business of making our customers happy and customers are delighted when they buy a new Tempur-Pedic sleep set at 7:00 PM and and sleep on it in their bedroom by 10:00 PM.

Gallery Furniture is the originator of same day delivery and works hard to improve the quality of each Gallery Furniture delivery to your home.

That's why TODAY, March 19, Gallery Furniture held a six hour training course with about 30 of our great, dedicated, delivery staff.  Subjects stressed were defensive driving, road courtesy, and safety, safety, safety.

Gallery Furniture is very fortunate to have such a great delivery crew dedicated to continuous improvement.

Rest assured that when you buy your furniture TODAY it will be delivered TODAY.  At Gallery Furniture's it's all about promises made -- promises kept and delighting  you, the world's best customers.

Going the Extra Mile!

Gallery Furniture means same day delivery, and the delivery team will do what it takes to get your furniture where it needs to be before the day is done.

Sometimes they have to go the extra mile to make it happen.

Here's an example, as told to Gallery Furniture in an email from Corey G.

"Sunday night at 10:30 I called Gallery to see where my furniture was. It was promised between 8 - 12 pm and I was getting worried. Emmanuel in the Delivery department answered the phone and after a couple of minutes we figured out there was a mistake made on my bill which stated another delivery date.

"I told him my week was very busy, but that I would stay up as late as needed if he could deliver it that night. Problem was there were no delivery trucks, nobody left to deliver. He put me on hold, somehow found a truck and a driver and told me to expect the sofa soon.

"To my delight, they made it to the house within the promised delivery time! In an age were customers are used to being disappointed with "customer service", and hearing how employees can NOT help them, this was quite a shock.

" It was an even bigger shock when Emmanuel introduced himself as one of the delivery guys!

"What a pleasant surprise to see an employee go the extra mile to help out. And as you know, Mac, the positive word of mouth I am giving Gallery Furniture is priceless. Did I mention that the leather sofa looks great and we got the best price in town? It does, and we did.

"But the point of this note is to thank Emmanuel. Please do something special for him, like give him the Employee of the Month parking spot, or take him personally to a Rocket game! Why? Because he not only works for you, he shines."

Thanks for the nice email, Corey.  I'll make sure Emmanuel knows you appreciated his efforts and that I do too.

Folks, the delivery team at Gallery Furniture does everything it can to get the job done right, even when they have to go the extra mile like Emmanuel did.  Delighting customers is our business, and that means keeping our promises and getting  your furniture to you on time.

From The Inbox: A Shopper's Tale

From The Inbox

Gallery Furniture is always excited to receive great letters from customers who have positive experiences with our store.   In today's "From the Inbox" special, we received a wonderful e-mail from Robin F. of Spring, Texas who had quite the day looking for furniture and ended up at Gallery Furniture, her number one Houston furniture store...

Mack,

After going to five major competitors and finally finding what I liked at Macy's, though exhausted from my search, I was told that I had a no-guarantee wait of 30 to 90 days for delivery... of a STOCK item???  So, I came to Gallery Furniture and was immediately greeted by Roger (last name escapes me but not the face) and told that I wouldn't wait at all.  I would like to compliment Roger, my salesman, for being so congenial and easy to work with on my recent purchase this week of a leather sectional from Gallery.  Roger directed me to my area of interest as well showed me other options, was informative of the product, and made my transaction as smooth as possible.  But wait, it didn't stop with Roger.

Only a few hours after my purchase, the delivery truck arrived and two of the nicest men hopped out of the truck with warm greetings and smiles.  They moved my new couch in and didn't complain about the narrow stairs they had to manuever the couch, smiling and friendly all the while.  Jermaine and Clarence made the final part of my transaction with Gallery Furniture just as easy with their prompt delivery and friendly demeanor.

I only wish that I could recall the name of the young woman that finalized my purchase.  She was friendly with a beautiful smile and had the fastest fingers on a keyboard I have ever seen. 

What a staff!  As well as a great selection of furniture.  Thank you for making me a loyal customer.

-Robin F.

Gallery Furniture does indeed believe in immediate delivery, and as always the staff at Gallery Furniture loves a good challenge.  Narrow staircases, narrow doorways, impossible climbs and hikes - the Gallery Furniture Delivery Team will make any delivery happen... TODAY.  Folks like Robin tell a story we know well - Houstonians go to many other furniture stores before deciding on Gallery Furniture and finalizing their purchase within minutes.  Not just that, but we will have the furniture in their home, ready and set up, the same day they buy it.

Turns out that when Robin F. was contacted for permission to use her letter, she actually told the Marketing & Internet Boys that "I actually was about to head home after the day, but then I remembered that Gallery Furniture commercials said delivery today, so I went on by."  Once again, Gallery Furniture shows that you can get the furniture you want in your house... TODAY.  Thank you for your kind words, Robin!

WATCH THE GALLERY FURNITURE YOUTUBE.COM VIDEO ABOUT DELIVERY...

New Customer is a Happy Customer

Amber, a new Galley Furniture Customer, smiles for the camera!

Customer Amber W. of Houston - a paramedic in our fine city who does her duty daily to ensure the safety of those in need - stopped into Gallery Furniture to find a new Angelina Sofa, Chair, and Chaise from manufacturer Jonathan Louis.  And she walked away one happy customer - but before she did, she spoke with Marketing & Internet Division Representatives to relay her happy tale!

Says Amber W. (herself a local celebrity having starred on a hit reality series for NBC!): "this was my first shopping experience with Gallery Furniture, and I had a great salesperson - Dave Garner, who I found out has been with Gallery Furniture for over 22 years!"

She said she was elated and happy to have bought this set, and she was very thankful for Dave and his experrtise.

Well, Amber, Gallery Furniture is very proud to have an upstanding citizen such as yourself who takes the time to help out those in their most critical hour, and Gallery Furniture is proud to have folks like yourself as Gallery Furniture customers! 

Gallery Furniture has living room, bedroom, and dining room furniture to meet all Houstonian's needs - and best of all, you can have that furniture delivered the same day you buy it just like new Gallery Furniture customer Amber W. did!