Gallery Furniture means same day delivery, and the delivery team will do what it takes to get your furniture where it needs to be before the day is done.
Sometimes they have to go the extra mile to make it happen.
Here's an example, as told to Gallery Furniture in an email from Corey G.
"Sunday night at 10:30 I called Gallery to see where my furniture was. It was promised between 8 - 12 pm and I was getting worried. Emmanuel in the Delivery department answered the phone and after a couple of minutes we figured out there was a mistake made on my bill which stated another delivery date.
"I told him my week was very busy, but that I would stay up as late as needed if he could deliver it that night. Problem was there were no delivery trucks, nobody left to deliver. He put me on hold, somehow found a truck and a driver and told me to expect the sofa soon.
"To my delight, they made it to the house within the promised delivery time! In an age were customers are used to being disappointed with "customer service", and hearing how employees can NOT help them, this was quite a shock.
" It was an even bigger shock when Emmanuel introduced himself as one of the delivery guys!
"What a pleasant surprise to see an employee go the extra mile to help out. And as you know, Mac, the positive word of mouth I am giving Gallery Furniture is priceless. Did I mention that the leather sofa looks great and we got the best price in town? It does, and we did.
"But the point of this note is to thank Emmanuel. Please do something special for him, like give him the Employee of the Month parking spot, or take him personally to a Rocket game! Why? Because he not only works for you, he shines."
Thanks for the nice email, Corey. I'll make sure Emmanuel knows you appreciated his efforts and that I do too.
Folks, the delivery team at Gallery Furniture does everything it can to get the job done right, even when they have to go the extra mile like Emmanuel did. Delighting customers is our business, and that means keeping our promises and getting your furniture to you on time.
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