"We knew you'd make our bedroom furniture right."
That simple statement from a Gallery Furniture customer packs a lot of meaning into a few words.
Here's the story behind it. A couple had gone somewhere else for bedroom furniture. But they had lots of trouble with the furniture from that other Houston store and finally gave up on it and told the store to take it back.
They came to Gallery Furniture Saturday evening, found the bedroom set they wanted, bought it and had in their home by 9:30 that night, even though it was the Saturday before Easter and they bought the furniture after seven o'clock.
And that's why the customer told me "We knew you'd make our bedroom furniture right."
It's a great feeling when you hear that.
I got a thrill out of the story I heard from another customer this weekend. She said "For ten years I've dreamed of buying a house full of furniture at Gallery Furniture. Today is my special day."
The customers in this posting had their "special day" this weekend, one when she got the furniture she'd waited for ten years to buy, and in the other case when they got the service they deserved, and had not gotten at another store.
That's the goal at Gallery Furniture -- make it a "special day" for every customer. Everyone at Gallery Furniture is ready to make today special for you.
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