Gallery Furniture, Houston's number one furniture store, stands by all promises made. After all, it means nothing to Houstonians shopping for furniture if a store can't keep a promise. Gallery Furniture especially holds dear our "Buy it Today, get it Today" promise! Remember that with Gallery Furniture all of our furniture is in stock and ready for immediate delivery, no hassle, no waiting, no back-back-back orders! We believe in same day delivery no matter who our valued customer is. Heck, at Gallery Furniture, we'll even deliver furniture to Fingers. Which is exactly what we did Saturday.
One of our many returning customers, Frank, tested the service of one of our Houston furniture store competitors, Finger's Furniture. His experience at the store was anything but satisfactory. The Gallery Furniture Delivery Team members, Ross C. Duewall of 3 weeks and his supervisor Justin Ludlow of 6 months here at Gallery Furniture offered this report and pictures on exactly what happened to Frank.
Howdy Mack! Thanks a ton for letting us talk about the very interesting day we had with our customer, Frank. Mack, turns out that Frank ordered a complete Houston living room set for his Bayou City home from Finger's Furniture which included a sofa, love seat, and a recliner. It was then scheduled for delivery 14 days after the purchase. On the 13th of December, the day they expected the furniture to arrive, Fingers only delivered the sofa. Mack, I don't know about you, but I would be pretty upset if that happened to me. Well, our customer Frank didn't receive his love seat or recliner, he called the Fingers store and they said that it would be some time AROUND FEBRUARY before the rest of the furniture arrived. He finally had enough and came to Gallery Furniture. They found everything they needed at Houston's number one furniture store - Gallery Furniture - they found it here and had it delivered by the Gallery Furniture Delivery Team TODAY!
Mack, Frank was so thrilled with Gallery Furniture's world class customer service that Frank did not want the other furniture store's stuff in his Houston home. Well, Frank told us he called you, Mack, and asked if we could take the furniture back to Fingers! Naturally, Mack, you said yes and were more than willing to help, and Mack we took that other living room set - back to Fingers Furniture store! Frank could not have been happier. Mack, on behalf of all the Gallery Furniture Delivery Team - we truly got a kick out of this special delivery!
We had time to take some shots of Houston's number one furniture store, Gallery Furniture, delivering some furniture back to Fingers furniture for them... TODAY.
Here is Frank telling us to get this other furniture store nonsense OUT OF HIS DRIVEWAY!
Mack, here is your Gallery Furniture Delivery Team loading up the incomplete, undelivered set of furniture for its trip back to that other furniture store that could not deliver the whole set on time!
Frank was a good guy, Mack, so we gave him a Gallery Furniture basketball!
Here we are, Mack, arriving at Fingers in the Gallery Furniture delivery truck. Mack, your Gallery Furniture Delivery Team decided the best thing to do was obey the rules of Fingers Furniture and show respect. Since all deliveries had to go to the same area as the customer loading dock, we decided to do just that.
The Fingers manager, pictured in back on right below, got kinda mad at us - it seems ole Kenny Lay decided that they might have to make an exception for Gallery Furniture and said "HEY! YOU GUYS CAN'T BACK THAT GALLERY TRUCK UP TO THIS DOCK! IT IS NOT ALLOWED!" Mack, we promise we were just obeying the rules.
We decided to see what the other Houston Furniture stores do in their inspection process. Here is one of the other Houston store's workers casually glancing at the furniture pieces they delivered. When we were asked why we were taking for photos we told them the truth - liability issues, we don't want them saying we did not deliver it back!
Well, Mack, in the end, Frank got his quality, affordable Houston living room set delivered - IN FULL - from Gallery Furniture and he got it the same day!
Thanks a lot to Justin and Russ for this blog, two quality Gallery Furniture Delivery Team members who went the extra mile and not only delivered the Houston living room set that fellow Houstonian Frank wanted and then Gallery Furniture delivered over to Fingers, showing them how to provide excellent customer service by delivering back to them the living room sofa - TODAY. Not sure why the other guys got so mad at our top notch Gallery Furniture Delivery Team, they were just providing them excellent customer service, which we strive for day-in-day-out at Houston's number one furniture store, Gallery Furniture.